Account Manager
At a glance
Mid-level Account Management role at Commify. Nottingham · full-time.
In listing
Growth Roles summary, based on the employer's posting.
What you'll do
- Contact existing customers to find expansion opportunities, then upsell and cross-sell messaging solutions
- Learn the product range well enough to connect each solution with specific customer business needs
- Move opportunities from qualification and discovery through negotiation to completed deals
- Reconnect with newly onboarded customers to uncover early expansion opportunities and strengthen relationships
- Track customer activity and pipeline details in the CRM while delivering monthly sales KPIs
What you bring
- At least one year and up to three years in B2B account management, business development, or sales
- Clear relationship-building communication, customer-focused problem solving, and the ability to recommend tailored solutions
- A record of working toward targets or KPIs, with strong motivation to exceed them
- Organisation, initiative, and effective prioritisation across multiple tasks
Who this fits
You'll suit a self-directed B2B seller who enjoys customer expansion, learns quickly, and is comfortable owning activity and sales targets. The role is based onsite in Nottingham, with flexible hybrid arrangements also offered.
From the employer
At Commify, we're not just a company, we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're the force behind over 7 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys.
Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we've fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You'll join a vibrant team where your diverse experience makes a daily global impact.
We need talented people to grow a global company where everyone feels proud to belong, have a purpose and do their best to directly shape the digital future.
We are looking for a super talented Account Manager to help us grow and expand our presence in the UK&I market.
About The Role:
- Proactively reach out to existing Commify customers to uncover new opportunities, seamlessly upselling and cross-selling our messaging solutions.
- Deeply understand our product suite to articulate its true value, aligning our solutions with the customer's specific business needs.
- Navigate every stage of the sales process with confidence, from initial qualification and discovery to negotiation and deal closure.
- Re-engage recently onboarded customers to identify immediate expansion opportunities and solidify the partnership early on.
- Meet and exceed monthly sales key performance indicators, including the number of daily customer contacts, converted customer conversations, and closed sales.
- Keep accurate, up-to-date pipeline and customer activity records within our CRM to ensure reliable forecasting.
What You'll Bring:
- 1-3 years of experience in account management, business development, or sales within a B2B setting.
- Strong communication and interpersonal skills with a natural ability to build and maintain positive relationships.
- A goal-oriented mindset, with a strong drive to meet and surpass targets. Any previous experience working towards KPIs is a great bonus.
- Solid problem-solving abilities and a customer-first mindset, allowing you to understand client needs and recommend tailored solutions.
- Highly self-driven and eager to learn, always proactive in taking the initiative to develop your skills and excel.
- Good organisational capabilities, with the ability to multitask and prioritize effectively.
- Familiarity with CRM platforms (such as Salesforce) is a bonus, but full training will be provided if you haven't used one before.
- An interest in or familiarity with the telecommunications or SaaS industries is also a valuable advantage.
Core Competencies
- AI Literacy & Tool Fluency: Ability to navigate, evaluate, and adopt domain-specific AI tools (e.g. generative text/image tools, enterprise copilots, automated analytics) to streamline daily work.
- Workflows & Prompting: Skill in structuring clear inputs and contexts to extract accurate, high-value outputs from AI platforms, converting machine results into actionable business deliverables.
- Output Validation & Quality Control: Ability to critically evaluate AI-generated outputs for accuracy, hallucination, bias, relevance, and alignment with organisational standards before final execution.
Required Behaviours & Mindset
- Adaptive Curiosity: Actively seeks opportunities to learn new workplace approved tech, experimenting with AI capabilities to solve everyday operational friction.
- Data Responsibility & Ethical Awareness: Adheres strictly to company data privacy standards, AI Policy guardrails, ensuring sensitive customer, financial, or IP data is never entered into unvetted tools.
- Automation-First Thinking: Regularly identifies repetitive, low-value tasks within their workflow that can be automated or accelerated, redirecting time towards strategic execution.
What We Offer:
(Offerings vary by location, but we can guarantee competitive employee benefits)
- Competitive Salary (£30 - 35,000)
- Bonus scheme (On Target Earning: £12,000 per annum, commission is however uncapped)
- Unlimited professional & personal learning, from technical training through to our sales methodology
- Comprehensive healthcare cash plan
- A generous 27 days of annual leave in addition to Bank Holidays
- 2 Wellbeing leave days and 2 days dedicated to giving back to your community
- Enjoy your birthday off!
- Employer pension contribution at 5%
- Death in service benefit (4 times your salary)
- Annual award recognition
- Fun monthly and quarterly social events
- Flexible hybrid working arrangements
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