Key Accounts Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Key Accounts Manager - EMEA

Xylem is seeking a skilled and high-performing Key Accounts Manager who will be responsible for managing and growing strategic key accounts, developing and implementing account management strategies, and achieving account management targets. They identify new business opportunities within key accounts, build and maintain relationships with key clients, and provide excellent after-sales service to retain customers. The Key Account Manager will also conducts market research, analyzes industry trends, and provides strategic recommendations to senior management. This role requires extensive experience in key account management, strong analytical skills, and the ability to develop and maintain strong customer relations. This role will be part of a multi-cultural EMEA team and will be reporting to Sales Leader EMEA. Preferable locations : UK, Spain, Italy, Sweden.

Key Responsibilities:

• Client Relationship Management: o Be the primary point of contact for our strategic clients. o Address customer concerns, queries, and feedback promptly. o Foster long-term relationships by understanding client needs and tailoring solutions. • Sales Support and Strategic Growth: o Collaborate with account managers to identify growth opportunities. o Present new or additional products and services to existing clients. o Approach prospective clients through targeted outreach and relationship building.

• Goal Driven Approach: o Focus on goals: Regularly assess personal and professional expectations. o Align workplace behaviour with objectives to drive success. o Demonstrate a strong desire to exceed performance targets.

• Innovation and Strategic Thinking: o Inspired to innovate: Propose creative solutions to enhance processes. o Analyse market trends and adapt strategies accordingly. o Continuously seek ways to elevate our client experience.

• Leadership and Accountability: o Empowered to lead: Take ownership of strategic initiatives. o Mentor junior team members and share best practices. o Embrace accountability for team performance.

• Effective Communication and Influence: o Convey ideas clearly and persuasively. o Collaborate with cross functional teams to drive results. o Influence decision-making at senior levels.

• Strategic Planning and Execution: o Develop and execute account plans aligned with organizational goals. o Monitor progress, adjust strategies, and ensure timely execution. High Impact Behaviours:

• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.

• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.

• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Qualifications Required:

Bachelor’s Degree in Engineering or other technical degree is preferred.

Knowledge & Experience

• Must have proactive sales ability with an outgoing positive approach, and the ability to be effectively competitive, persistent, and fearless.
• 7+ years proven technical sales experience required
• 7+ years of Water treatment and filtration sales experience required. Expertise in Deionized water applications is strongly desirable with existing network of connections (Customers, projects..etc).
• Outstanding customer service and understanding of relationship selling and solution selling.
• Technical sales experience and ability to quickly learn products, process and purchasing drivers to effectively find and close opportunities.
• Demonstrate high level of accountability and ownership of the goals and performance for the territory.
• Ability to work collaboratively in a team environment, with eagerness to learn and take on new challenges
• Must have the skills, attitude, and desire to work in a team to most effectively serve our customers through our traditional channel to market of manufacturers’ representatives.
• Well-honed and articulate interpersonal, communication and presentational skills.
• Computer skills including proficiency with Microsoft applications and CRM programs, as well as, other electronic selling media.
• Successful individuals will be analytical, self-motivated, have a written plan, organized, and disciplined.
• Willingness to travel up to 30% of the time including ground and air transportation.
• Strong negotiating skills with proven ability to close contracts.
• Require strong time management skills and planning.
• Tenacious and Resilient.
• undefinedThe selected candidate may be required to submit to fingerprinting, drug screening, and additional background investigations in connection with this position.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.