Sr. Specialist, Account Manager (Advisor)

Cnx Open · verified Oct 17, 2026

Kuala Lumpur Full-time Senior Account Management

At a glance

Senior Account Management role at Cnx. Kuala Lumpur · full-time.

Pay not stated

RoleAccount Management

SenioritySenior

LocationKuala Lumpur

EmploymentFull-time

PostedOct 8, 2026 · 9d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Find likely Support Services prospects, qualify their needs and shape offers for accounts without contracts or with room to expand
Approach customers to uncover opportunities, win new service agreements or move them to other services
Own complex client relationships, resolve escalated concerns and serve as the customers’ main contact
Use customer and sales data to address satisfaction barriers, guide buying decisions and spot further sales
Run your territory against monthly revenue quotas, handling objections and negotiating with decision-makers

What you bring

You have prior experience winning new accounts or selling to acquire customers
You can communicate in English and Mandarin

Who this fits

This senior sales role suits you if you have experience bringing in new business and managing complex customer accounts. You’ll work from Kuala Lumpur, report to a Sales Manager and partner with decision-makers across customer organizations.

From the employer

Job Title:

Sr. Specialist, Account Manager (Advisor)

Job Description

The Senior Account Manager is responsible for acquisition of net new accounts for Support Services and overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for identifying or covering high propensity accounts to acquire for Support Services, qualify the opportunities and develop solutions for customers who do not have Support contracts or white space acquisition. The Senior Account Manager calls upon client customers to assess areas of opportunity, propose relevant solutions to drive new service contracts for customers, or convert customers to different services when applicable.

This job is to focus on driving net new sales, prior experience in net new or acquisition sales is mandatory.
Ensure that client's customers are satisfied with our client's services and resolve escalated issues
Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
Evaluate our client's customer needs and propose potential solutions
Be a single contact for our client's customer
Use data to fix customer concerns/roadblocks prohibiting satisfaction
Manage external competitive pressures and handle objections
Work with multiple partners, building relationships with decision-makers at all levels
Manage sales territory and achieving monthly quotas
Negotiate in tough situations
Identify risk and barriers to success; develop contingency plans
Identify opportunities for additional product or service sales
Use data to help influence buying process
Work with a team and report directly to a Sales Manager

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

English (Required), Mandarin (Required)

Time Type:

Full time