Specialist, Account Manager (Advisor) (Japanese Speaker)

Cnx Open · verified Oct 4, 2026

Kuala Lumpur Full-time Manager Account Management

At a glance

Mid-level Account Management role at Cnx. Kuala Lumpur · full-time.

Pay not stated

RoleAccount Management

SeniorityManager

LocationKuala Lumpur

EmploymentFull-time

PostedMay 13, 2026 · 4mo ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Manage client customer accounts from first contact through renewals, service expansions and conversions
Contact existing customers to uncover needs, renew contracts and recommend other services where relevant
Resolve escalated customer problems and use data to address obstacles affecting satisfaction or renewals
Build relationships with decision-makers, handle objections and negotiate challenging account situations
Manage a sales territory, meet monthly revenue targets and report to a Sales Manager

What you bring

Fluency in both Japanese and English is required for customer communication
You can manage complex accounts while meeting revenue targets and supporting clients’ operational needs

Who this fits

This role suits someone focused on account sales, renewals and customer issue resolution. The position is based in Kuala Lumpur and reports to a Sales Manager.

From the employer

Job Title:

Specialist, Account Manager (Advisor) (Japanese Speaker)

Job Description

The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

Ensure that client's customers are satisfied with our client's services and resolve escalated issues
Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
Evaluate our client's customer needs and propose potential solutions
Be a single contact for our client's customer
Use data to fix customer concerns/roadblocks prohibiting satisfaction
Manage external competitive pressures and handle objections
Work with multiple partners, building relationships with decision-makers at all levels
Manage sales territory and achieving monthly quotas
Negotiate in tough situations
Identify risk and barriers to success; develop contingency plans
Identify opportunities for additional product or service sales
Use data to help influence buying/renewal process
Work with a team and report directly to a Sales Manager

Location:

MYS Kuala Lumpur - Levels 10,11,12 Equatorial Plaza

Language Requirements:

English, Japanese

Time Type:

Full time2026-07-01