Specialist, Account Manager (Vietnamese Speaker)

Cnx Open · verified Oct 4, 2026

Kuala Lumpur Full-time Manager Account Management

At a glance

Mid-level Account Management role at Cnx. Kuala Lumpur · full-time.

Pay not stated

RoleAccount Management

SeniorityManager

LocationKuala Lumpur

EmploymentFull-time

PostedDec 13, 2024 · 22mo ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Oversee moderately complex client accounts and build processes that support client operations and strong working relationships
Keep client customers satisfied, resolve escalated concerns, and use data to clear obstacles affecting their experience
Manage a sales territory, meet revenue goals, and negotiate with customers while identifying further sales opportunities
Assess customer needs, recommend solutions, and guide buying or renewal decisions with data
Act as the main customer contact and coordinate client service teams when needed

What you bring

You must communicate in both Vietnamese and English, verbally and in writing
You have a proven record in sales or account management and experience using Salesforce or a comparable CRM
You can prioritize competing work, make sound decisions with limited information, and apply independent judgment

Who this fits

This role suits someone comfortable managing customer accounts, sales targets, escalations, and negotiations. It is based in Kuala Lumpur and requires Vietnamese and English.

From the employer

Job Title:

Specialist, Account Manager (Vietnamese Speaker)

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for an Specialist, Account Manager (Thai Speaker) to join our team. Today.

The future team member that will love this job will overseeing the management of moderately complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Reporting to a sales manager, You will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

You have

Demonstrated ability to effectively communicate in a fast-paced environment while developing positive relationships
Proven track record of success in sales or account management
Passion for exceptional customer experience and sales
Aptitude to learn and optimize new technology and data
Problem-solving skills
Excellent knowledge of Microsoft Office programs
Excellent verbal and written communication skills
Experience working with Salesforce.com or similar CRM required
Demonstrated ability to prioritize and multi-task in a time-sensitive environment
Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences
Execute high level of independent judgement and critical thinking
Professional and polished demeanor

You Will

Ensure client’s customers are consistently satisfied with the client’s products and services, and resolve escalated issues
Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives
Evaluate the client's customer needs and propose potential solutions
Serve as a single point of contact for the client customer and may coordinate the work of client service teams
Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction
Manage external competitive pressures and effectively handle objections
Work with multiple stakeholders, building effective relationships with decision-makers at all levels
Responsible for managing sales territory and achieving monthly quotas
Negotiate skillfully in tough situations
Identify risk and barriers to success; develop contingency plans when necessary
Identify opportunities for additional product or service sales
Use data to help influence buying/renewal process

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

English (Required), Vietnamese (Required)

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents