Specialist, Account Manager (Mandarin Speaker)

Cnx Open · verified Oct 4, 2026

Kuala Lumpur Full-time Manager Account Management

At a glance

Mid-level Account Management role at Cnx. Kuala Lumpur · full-time.

Pay not stated

RoleAccount Management

SeniorityManager

LocationKuala Lumpur

EmploymentFull-time

PostedAug 11, 2026 · 7w ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Manage client accounts by renewing contracts, expanding services and converting existing customers to other offerings when appropriate
Contact existing customers to understand their needs, recommend solutions and encourage renewals or additional purchases
Resolve escalated customer issues, using data to address obstacles to satisfaction
Manage your territory and meet monthly revenue quotas while building relationships with decision-makers
Handle objections and competitive pressure, identify account risks and prepare contingency plans

What you bring

You speak Mandarin, which is required for the role
You can manage client accounts against revenue targets while addressing customers’ operational needs

Who this fits

This role suits someone focused on account growth, renewals and customer issue resolution. You’ll work with a team and report to a Sales Manager. The role is full time and based in Kuala Lumpur, Malaysia.

From the employer

Job Title:

Specialist, Account Manager (Mandarin Speaker)

Job Description

The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

Ensure that client's customers are satisfied with our client's services and resolve escalated issues
Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
Evaluate our client's customer needs and propose potential solutions
Be a single contact for our client's customer
Use data to fix customer concerns/roadblocks prohibiting satisfaction
Manage external competitive pressures and handle objections
Work with multiple partners, building relationships with decision-makers at all levels
Manage sales territory and achieving monthly quotas
Negotiate in tough situations
Identify risk and barriers to success; develop contingency plans
Identify opportunities for additional product or service sales
Use data to help influence buying/renewal process
Work with a team and report directly to a Sales Manager

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

Mandarin (Required)

Time Type:

Full time