Specialist, Partner Success - Bilingual

Cnx Open · verified Sep 30, 2026

Bogota Full-time Mid-level Channel & Partnerships

At a glance

Mid-level Channel & Partnerships role at Cnx. Bogota · full-time.

Pay not stated

RoleChannel & Partnerships

SeniorityMid-level

LocationBogota

EmploymentFull-time

PostedJan 7, 2026 · 8mo ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Grow revenue and retention across an established customer base, while preparing accurate weekly, monthly and quarterly forecasts
Promote products and services to strategic channel partners and track performance against defined metrics
Review partner health with monthly or quarterly check-ins, using predictive data to flag customers at risk
Resolve channel escalations promptly, keep clients and internal teams informed, and use partner feedback to improve satisfaction
Lead partner calls on best practices and growth opportunities, train sales staff, and keep customer records complete in the CRM

What you bring

Fluent English and Spanish are required for this bilingual role
You can manage frequent daily customer conversations by phone and email

Who this fits

This role suits someone focused on partner relationships, sales support, customer retention and revenue growth. It is full-time and based in Bogota, Colombia.

From the employer

Job Title:

Specialist, Partner Success - Bilingual

Job Description

The Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel
partners.

Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
Manage high volume of customer contacts through phone and email each day
Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
Maintain a high level of CRM hygiene to ensure all relevant data is captured
May potentially attend vendor events

Location:

COL Bogota - Cra. 15 #77-50

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time2026-01-16

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