Specialist, Customer Success - Bilingual

Cnx Open · verified Oct 4, 2026

Bogota Full-time Mid-level Customer Success

At a glance

Mid-level Customer Success role at Cnx. Bogota · full-time.

Pay not stated

RoleCustomer Success

SeniorityMid-level

LocationBogota

EmploymentFull-time

PostedOct 2, 2026 · 2d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Build weekly, monthly and quarterly sales projections, using your product knowledge to match services to client needs
Address customer barriers to satisfaction or product use, then answer objections to retain accounts or win new ones
Handle a high daily volume of mostly outbound customer calls and emails
Qualify and convert leads, check account health, represent customer feedback and renew contracts
Keep customer records current in the CRM and coordinate with your team and Sales Manager

What you bring

At least two years in sales, including one year or more selling to businesses
English proficiency at B2 level or higher, plus Spanish
Hands-on cold-calling experience and familiarity with CRM systems
A record of meeting individual and team sales targets, with experience handling many calls

Who this fits

This full-time role suits someone comfortable with outbound customer contact and a mix of new sales and renewals. The job is based at the stated Bogota address and requires both English and Spanish.

From the employer

Job Title:

Specialist, Customer Success - Bilingual

Job Description

The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

You Will:

Provide accurate weekly/ monthly/ quarterly sales forecast
Mastery of product knowledge and technical understanding of services to assess client requirements
Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
Manage external competitive pressures and handle objections to retain customers or win new customers
Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
Work with your team and management to provide a professional experience during all interactions with customers and prospects
Maintain the customer management system (CRM) to ensure all relevant data is captured
Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
Work with a team and report directly to a Sales Manager

You Have:

2+ year of experience working in Sales positions, minimum 1 year in B2B Sales (Business to Business)
English Level B2 minimum
Experience with Cold Calling
Experience working with CRM systems
Prior success in achievement of personal and team sales quota/goals
Experience in high-volume calling
Experience learning new technology and data
Problem solving skills
Excellent knowledge of MS Office programs
Experience or willingness to work from home

Location:

COL Bogota - Cra. 15 #77-50

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time2026-11-16