Customer Success Associate (ZZ Assess Demo)
At a glance
Junior Customer Success role at Entrepreneur Cooperative. Bogota · full-time.
Pay not stated Customer Success salary
growthroles summary, based on the employer's posting.
What you'll do
- Guide new B2B clients through setup and help them start using the product
- Meet with clients weekly or every other week, then keep their health scores current
- Investigate client problems, raise bugs for follow-up, and record support playbooks
- Work with sales to spot expansion possibilities and send clear English updates to U.S. stakeholders
What you bring
- At least two years in customer success, account management, or another listed client-facing role
- Strong spoken and written English, with the ability to write updates for U.S.-based stakeholders
- Comfort using HubSpot, Salesforce, or a comparable CRM
Who this fits
This junior role suits someone with customer-facing experience who can handle onboarding, renewals, and ongoing client support. It is fully remote for someone based in Latin America, with weekday work that overlaps U.S. Eastern Time. You must submit your CV in English.
From the employer
PLEASE SUBMIT YOUR CV IN ENGLISH
Location: Remote, Latin America (LATAM)
Work Arrangement: Fully Remote
Employment Type: Full-Time
Openings: 1
Industry: B2B SaaS / Customer Success
Compensation: $1,200 to $1,800 USD/month
Experience: 2+ years in customer success, account management, or client-facing operations
Schedule: Monday to Friday | overlap with U.S. Eastern Time (ET)
English Proficiency: Advanced written and spoken English required
Start Date: As soon as possible
About the Role
We are hiring a Customer Success Associate to own onboarding, renewals and day-to-day support for a portfolio of B2B clients. This posting is used internally at Emerald to demonstrate our AI assessment flow end to end.
What You'll Do
- Onboard new clients and guide them through product adoption.
- Run weekly or biweekly check-ins and track health scores.
- Troubleshoot issues, escalate bugs, and document playbooks.
- Partner with sales on expansion opportunities.
- Write clear English updates for U.S.-based stakeholders.
What We're Looking For
- 2+ years in customer success, account management or client support.
- Strong written and spoken English.
- Comfortable with CRM tools (HubSpot, Salesforce or similar).
- Organized, proactive, and calm under pressure.
- Based in Latin America and able to work remote full time.
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