Account Manager, Inside Sales
At a glance
Mid-level Account Management role at Cmco. Tamil Nadu.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- You’ll move customer orders from receipt through delivery, keeping technical details and timing accurate
- You’ll coordinate milestones and deliverables with the German factory and internal sales, engineering, production, and logistics teams
- You’ll assess drawings, specifications, and other technical records, then check contractual and safety compliance
- You’ll track project status, address risks with corrective steps, and improve order-processing workflows
- You’ll prepare order confirmations, bills, guarantees, and related internal paperwork
What you bring
- You hold a bachelor’s degree in engineering, industrial management, or a related technical discipline
- You bring at least three years in technical order processing or project coordination
- You can communicate fluently in spoken and written English and German
- You understand German commercial law, international contract principles, manufacturing, pricing, costing, and ERP systems such as SAP
- You have experience in lifting equipment or the crane industry
Who this fits
This role suits someone who can independently prioritize several customer orders while keeping deadlines visible and communication clear. You’ll work with a German factory and a global team in a remote environment, handling technical, commercial, and contractual details.
From the employer
Job Summary/Overview
Position: Technical Engineer
Deapartment: Order Processing
Location: Chennai. India
The Account Manager - Order Processing is responsible for managing and coordinating customer orders from order receipt through execution and delivery. The role acts as a key interface between customers, internal departments, and the German factory, ensuring technical and commercial accuracy, timely project execution, compliance with contractual requirements, and high levels of customer satisfaction.Essential Duties and Responsibilities
• Playing a key-role between the customer and factory in Germany
• Manage and process customer orders with a focus on technical accuracy and timely execution.
• Coordinate project timelines, milestones, and deliverables in collaboration with the German team.
• Review and interpret technical documentation, drawings, and specifications.
• Ensure compliance with contractual obligations and company standards.
• Communicate effectively with internal departments (sales, offer-management. engineering,
procurement, production, accounting, controlling, logistics,) and external stakeholders.
• Monitor project progress, identify risks, and implement corrective actions.
• Support continuous improvement initiatives in order processing and project workflows.
• Assist in contract review and ensure alignment with German commercial law and international
standards.
• Create documents like order confirmations, bills, guarantees as well as internal documents
Knowledge, Skills, Competencies, and Abilities
• Communication skills in English and German to ensure the continuity of information
• Ensuring needs-based communication in unclear situations
• Experience in the lifting equipment or crane industry is essential
• Ensuring compliance with technical requirements and safety standards
• Ensuring compliance with commercial rules and laws
• Independent recognition of priorities and corresponding processing of customers orders
• Ability to keep track and organize work from multiple jobs at once, keeping deadlines.
• Ability to learn and adapt quickly to changing situations.
• Able to work within a global team in a remote working environment.
• Continuous improvement mindset. Result-driven. Quality-driven.
Required Qualifications
• Bachelor’s degree in Engineering, Industrial Management, or a related technical field
• Minimum 3 years of experience in technical order processing or project coordination
• Excellent communication skills in English and German in speech and writing
• Basic understanding of German commercial law (e.g., BGB, HGB) and international contract
principles
• Strong understanding of manufacturing processes and technical aspects
• Solid commercial knowledge including pricing, costing, and ERP systems (e.g., SAP).
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