Account Manager
City Wide Facility Solutions Open · verified Sep 21, 2026 At a glance
Mid-level Account Management role at City Wide Facility Solutions. Madison · full-time · $70,000 OTE.
Growth Roles summary, based on the employer's posting.
What you'll do
- Build lasting client relationships by learning their facility maintenance needs and service expectations
- Coordinate service delivery, checking that operations meet quality and compliance standards
- Find expansion opportunities within current accounts and present additional services
- Handle client questions, fix service problems, and track follow-up through resolution
- Hire, negotiate with, and assess contractors while using CRM records for schedules and performance
What you bring
- Bring several years of account management, sales, or related facility management experience
- Communicate clearly with customers and colleagues while keeping service needs at the center
- Use CRM software and Microsoft Office, with strong organization across competing tasks
- Lead teams and contractor relationships, with reliable transportation for client-site visits
- Hold a high school diploma; a bachelor's degree is preferred
Who this fits
You’ll suit a customer-facing account manager role that combines relationship building, service coordination, sales expansion, and contractor oversight. The job is onsite in Madison and requires travel to client locations as needed, plus reliable transportation.
From the employer
City Wide Facility Solutions is seeking a dedicated and results-driven Account Manager to join our team. As an Account Manager, you will play a pivotal role in building and maintaining strong relationships with our clients, ensuring their facility maintenance needs are met with exceptional service and professionalism. This position offers competitive compensation, a supportive team environment, and ample opportunities for career growth.
Responsibilities:
- Develop and maintain long-term relationships with clients, understanding their specific facility maintenance requirements.
- Coordinate and oversee the delivery of services, ensuring all operations meet city-wide quality and compliance standards.
- Identify new business opportunities and promote expanded services to existing clients.
- Respond promptly to client inquiries and resolve any service issues effectively.
- Manage contractor relationships, including hiring, negotiation, and performance evaluation.
- Utilize CRM tools to track client interactions, service schedules, and performance metrics.
Why Join City Wide Facility Solutions?
- Industry leader with a strong reputation for quality and customer service.
- Supportive and collaborative work environment fostering professional growth.
- Competitive salary with potential for commissions and comprehensive benefits package.
- Culture focused on core values: relentless customer service, growth mindset, and hustle.
Requirements
- Minimum 3-5 years of experience in account management, sales, or related roles in facility management or building maintenance sectors.
- Excellent communication and interpersonal skills with a customer-centric approach.
- Strong organizational skills with attention to detail and the ability to multitask effectively.
- Proficiency with CRM software and Microsoft Office Suite.
- Ability to lead teams and manage contractor relationships.
- Reliable transportation and willingness to travel to client sites as needed.
- High school diploma required; bachelor’s degree preferred.
Benefits
Competitive compensation plan including:
- Base salary + Monthly Commissions plan
- Anticipated first-year total comp of $70k; top performers exceed $90k
- PTO
- Gas & Phone allowance
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