Key Accounts Executive (Customers Retention)
Cartrack Open · verified Sep 30, 2026 At a glance
Mid-level Account Management role at Cartrack. Jakarta Selatan.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Look after existing accounts, explain new products and features, and help customers get more from their packages
- Spot expansion opportunities by recommending relevant upgrades and additional services to current clients
- Guide customers on platform usage while handling questions and service problems promptly
- Work with Support, Operations, and Product to resolve account issues and keep CRM records current
- Deliver targets tied to customer retention, engagement, and revenue growth
What you bring
- A diploma or degree in business, marketing, communications, or a related discipline
- Fluent spoken and written English for customer communication
- Experience in account management, customer success, or sales
- Strong relationship-building skills and a consultative, customer-focused approach
- Confidence with outbound calls, follow-ups, independent work, and results ownership
Who this fits
This role suits a mid-level account professional who enjoys retaining customers, expanding existing accounts, and solving service issues through consultation. You’ll need to work independently, communicate fluently in English, and be comfortable making outbound calls and following up with clients. The role is based in Jakarta Selatan, Indonesia.
From the employer
Job Summary
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for a Key Accounts Executive (Customers Retention) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility
Manage and maintain relationships with existing customers.
Proactively contact clients to introduce and explain the latest products, features, and services.
Ensure customers fully understand and maximize the value of their current packages.
Identify upselling and cross-selling opportunities within the existing client base.
Provide consultative support to help customers optimize usage of our platform and services.
Address customer queries, concerns, and service-related issues in a timely and professional manner.
Collaborate with internal teams (e.g., Support, Operations, Product) to resolve client matters effectively.
Maintain accurate records of customer interactions and updates in the CRM system.
Achieve retention, engagement, and revenue growth targets.
Requirements
Diploma or Degree in Business, Marketing, Communications, or related field.
Must be Fluent in English (written & spoken).
1–3 years of experience in account management, customer success, or sales (preferred).
Strong communication and interpersonal skills.
Ability to build rapport and maintain long-term client relationships.
Customer-centric mindset with a consultative approach.
Self-motivated results-driven, and able to work independently.
Comfortable making outbound calls and conducting client follow-ups.
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