Key Accounts Executive
United Arab Emirates Full-time Mid-level Account Management
At a glance
Mid-level Account Management role at Fa Ewmw Saasfaprod1. United Arab Emirates · full-time.
Pay not stated Account Management salary
RoleAccount Management
SeniorityMid-level
LocationUnited Arab Emirates
EmploymentFull-time
PostedOct 28, 2026
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Take charge of assigned key accounts, guiding customers through handover from sales and coordinating their needs with internal teams
- Build customer trust and retention through regular contact across email, calls, presentations, screen-shares and in-person meetings
- Review account activity by sector and service, forecast metrics, and turn market signals into growth plans
- Prepare tenders and quotes, advise on commercial terms, and coordinate service delivery with operations and HR
- Drive renewals and payment follow-up, resolving overdue balances and supporting accurate invoicing and online payment
What you bring
- A business degree or a qualification in a related field
- Three to five or more years managing key accounts, developing business or handling client relationships
- Experience with corporate or enterprise accounts, including onboarding, renewals, negotiations and retention
- Strong English communication, presentation, negotiation and stakeholder-management skills
Who this fits
This mid-level role suits someone who can own customer relationships while coordinating with sales, operations, HR and finance. You'll also handle commercial follow-through, including renewals, overdue payments and account growth.
From the employer
- Compile detailed records for Key Account market insight and customer analysis, including capturing contextual events of customer interest from open source and social media research.
- Participate in educational opportunities including reading professional publications, investing in personal and social media networks, participating in professional organizations and meetings - to continuously enhance market knowledge and add value to customers.
- Be the primary point of contact for assigned key accounts. Act as the primary point of liaison between assigned customers and internal teams.
- Handle clients in an effective and seamless manner during the client transition process from the sales team.
- Proactively build, nurture, and maintain long-term relationships and trust with customers to provide first-class customer service and ensure that we retain all existing accounts.
- Proactively engage and assist customers through all communication means – inclusive of email, phone, online presentations, screen-share and face-to-face meetings.
- Act as the key interface between the customer (account stakeholders) and all relevant Dulsco divisions.
- Track and forecast account metrics and apply them to development of sales strategy. Write business plans to provide growth prospecting focus. - Internal Vacancies dulsco.com
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Monitor and analyze customers’ use of DULSCO, broken down by sector and service. Use this information to target growth and capitalize on market trends.
- Compile tenders and quotations as required. Refer all large value opportunities to the team and act as the technical input advisory lead.
- Work closely with operations and HR/CRT to ensure that Dulsco delivers and maintains exceptional client mobilization and service.
- Support AR collection by applying pressure through existing relationships for resolution of late payments. Actively pursue and assume direct responsibility for AR collection in the period of 30–60-days DSOs.
- Support finance as necessary to ensure timely and accurate invoice submission, maintenance of SOA and short payment resolution.
- Advise operations and finance to ensure that account management is kept in line with commercial terms. Safeguard the timely and proactive renewal of contracts to limit commercial exposure.
- Monitor contractual terms to provide advice on contract renewals, updating of client trade licenses, POA and authorized signatories.
- Pursue initiatives to reduce payment lag and support healthy cash flow/working capital outcomes. Promote e-billing and online payment across all customers.
- Compile detailed records for Key Account market insight and customer analysis, including capturing contextual events of customer interest from open source and social media research.
- Participate in educational opportunities including reading professional publications, investing in personal and social media networks, participating in professional organizations and meetings - to continuously enhance market knowledge and add value to customers.
- Be the primary point of contact for assigned key accounts. Act as the primary point of liaison between assigned customers and internal teams.
- Handle clients in an effective and seamless manner during the client transition process from the sales team.
- Proactively build, nurture, and maintain long-term relationships and trust with customers to provide first-class customer service and ensure that we retain all existing accounts.
- Proactively engage and assist customers through all communication means – inclusive of email, phone, online presentations, screen-share and face-to-face meetings.
- Act as the key interface between the customer (account stakeholders) and all relevant Dulsco divisions.
- Track and forecast account metrics and apply them to development of sales strategy. Write business plans to provide growth prospecting focus. - Internal Vacancies dulsco.com
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Monitor and analyze customers’ use of DULSCO, broken down by sector and service. Use this information to target growth and capitalize on market trends.
- Compile tenders and quotations as required. Refer all large value opportunities to the team and act as the technical input advisory lead.
- Work closely with operations and HR/CRT to ensure that Dulsco delivers and maintains exceptional client mobilization and service.
- Support AR collection by applying pressure through existing relationships for resolution of late payments. Actively pursue and assume direct responsibility for AR collection in the period of 30–60-days DSOs.
- Support finance as necessary to ensure timely and accurate invoice submission, maintenance of SOA and short payment resolution.
- Advise operations and finance to ensure that account management is kept in line with commercial terms. Safeguard the timely and proactive renewal of contracts to limit commercial exposure.
- Monitor contractual terms to provide advice on contract renewals, updating of client trade licenses, POA and authorized signatories.
- Pursue initiatives to reduce payment lag and support healthy cash flow/working capital outcomes. Promote e-billing and online payment across all customers.
- Bachelor's degree in Business or a related field.
- 3-5+ years of experience in handling Key Accounts Management, Business Development, or Client Relationship Management.
- Experience managing corporate or enterprise-level accounts.
- Background in workforce solutions, outsourcing, facilities management, recruitment, or related service industries would be preferred.
- Experience handling client onboarding, contract renewals, negotiations, and retention activities.
- Exposure to tender preparation, quotations, and commercial proposals.
- Experience working with cross-functional teams including Operations, HR, Finance, and Sales.
- Excellent verbal and written communication skills in English.
- Strong presentation and stakeholder management skills.
- Strong negotiation and influencing skills.
- Knowledge of UAE business practices and commercial regulations.
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