Executive - Key Accounts - Express Logistics
At a glance
Mid-level Account Management role at Ehpv. Karnataka · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Handle a heavy flow of customer emails and calls to understand needs and respond to requests
- Investigate customer issues at the first level, arrange faster shipment recovery when needed, and update clients through closure
- Prepare customer reports and send each client a file documenting how their issue was resolved
- Collect billing payments, keep customer records current, and connect key accounts with internal teams
- Respond to customer requests in ways that support retention and revenue growth through additional lanes and services
What you bring
- A graduate qualification with a background in sales and marketing
- Two to five years of experience in retail sales
- Strong communication and listening skills, with the ability to work as part of a team
Who this fits
This role suits someone with retail sales experience who can manage frequent customer contact, resolve shipment concerns, and coordinate with internal teams. The role is based on-site in Karnataka.
From the employer
FILING INFORMATION
Position
Executive – Key AccountsDepartment
Commercial - Customer Service
Location
Regional (N, S, E, W)
Job Band
2
Reports to
Manager – Key Accounts
ROLES & RESPONSIBILITIES
Key responsibilities
Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs
Prepare detailed reports, as required, for customers
Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services
Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and/or responses
Perform first level root cause analysis
Any critical escalation from client related to closure has to be highlighted to senior level,
Arrange for expedited service recovery for shipments, when necessary
Revert back to the client with update/closure in the given timeline.
Need to share the closure file with every client.
Responsible for billing and payment collection from the customer.
Maintaining an accurate record of all existing and potential customers.
Responding to customer inquiries in a timely and professional manner.
Serve as the link of communication between key customers and internal teams
QUALIFICATIONS & COMPETENCIES
Graduate, with Sales & Marketing background
Minimum of 2 -5 years of experience in retail sales
Good communication and listening skills.
Should be a team player
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