Key Accounts Executive (Corporate Customers Support)
Cartrack Open At a glance
Mid-level Account Management role at Cartrack. Kuala Lumpur · full-time.
Pay not stated Account Management salary
growthroles summary, based on the employer's posting.
What you'll do
- Manage existing corporate customer relationships and keep account information current
- Explain new products, features, and services so clients get more from their current packages
- Find expansion opportunities through upselling and cross-selling across existing accounts
- Handle customer questions and service issues, coordinating with Support, Operations, and Product
- Record client interactions in the CRM while working toward retention, engagement, and revenue goals
What you bring
- A diploma or degree in business, marketing, communications, or a related discipline
- One to three years in account management, customer success, or sales
- Clear communication skills and the ability to build lasting client relationships
- Confidence with outbound calls, follow-ups, and consultative customer support
Who this fits
You’ll suit a mid-level account role centered on corporate customers, proactive outreach, retention, and account growth. The work favors someone self-directed, commercially focused, and comfortable coordinating internally to resolve client matters. The role is based in Kuala Lumpur, Malaysia.
From the employer
Job Summary
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Key Accounts Executive (Corporate Customers Support) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility
Manage and maintain relationships with existing customers.
Proactively contact clients to introduce and explain the latest products, features, and services.
Ensure customers fully understand and maximize the value of their current packages.
Identify upselling and cross-selling opportunities within the existing client base.
Provide consultative support to help customers optimize usage of our platform and services.
Address customer queries, concerns, and service-related issues in a timely and professional manner.
Collaborate with internal teams (e.g., Support, Operations, Product) to resolve client matters effectively.
Maintain accurate records of customer interactions and updates in the CRM system.
Achieve retention, engagement, and revenue growth targets.
Requirements
Diploma or Degree in Business, Marketing, Communications, or related field.
1–3 years of experience in account management, customer success, or sales (preferred).
Strong communication and interpersonal skills.
Ability to build rapport and maintain long-term client relationships.
Customer-centric mindset with a consultative approach.
Self-motivated results-driven, and able to work independently.
Comfortable making outbound calls and conducting client follow-ups.
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