Senior Executive Key Account Manager & Buying (Apparel)
At a glance
Senior Account Management role at ZALORA. Kuala Lumpur · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Manage brand partners from product selection and commercial discussions through sales delivery on the platform
- Build seasonal assortments, track fashion movements, and use competitor findings to shape range decisions
- Negotiate supplier agreements, monitor margins and stock metrics, and find promotional opportunities
- Coordinate campaign participation, review results afterward, and turn findings into next steps
- Track trading data, improve catalogue and fulfilment issues, and coach junior seller-management teammates
What you bring
- At least two to three years in retail buying or merchandising, with e-commerce experience preferred
- You understand the buying cycle from range planning and seasonal deadlines through in-season trading
- You have hands-on experience with reporting, data analysis, and Excel
- You can negotiate confidently and influence senior internal and external stakeholders
Who this fits
You'll suit a senior commercial operator who can combine buying, seller management, negotiation, trading analysis, and campaign coordination. The role is based in Kuala Lumpur, Malaysia, and includes coaching junior team members.
From the employer
will own a portfolio of brand partners end-to-end, from curating the right product range and negotiating
commercial terms, to driving sales performance and ensuring seamless execution across ZALORA's
platform. You'll operate with a high degree of ownership, bring a holistic business perspective, and
collaborate actively across internal teams to deliver results for both ZALORA and its brand partners.
Key Responsibilities
Brand Relationships & Strategic Partnership
- Build and sustain strong relationships with key suppliers and brand partners
- Develop and execute sales strategies to hit revenue targets
- Conduct regular business reviews on a monthly, quarterly, or seasonal basis
- Manage sellers with a focus on both short and long-term goals aligned to ZALORA's broader strategy
Buying & Range Planning
- Build and buy the most commercially relevant range for ZALORA's target customer
- Stay ahead of emerging fashion and retail trends and translate these into trading decisions
- Conduct regular competitor analysis to identify assortment gaps, brand exclusive opportunities, and sales-driving initiatives
Commercial Negotiation & Performance
- Lead contract negotiations with new and existing brands and suppliers
- Manage brand performance across key metrics; intake margin, trading margin, sell-through, stock turn, and delivery
- Identify promotional and marketing opportunities to drive incremental sales and keep the platform competitive
Campaign Execution & Marketing Intergation
- Align brand partners to ZALORA's trading and campaign calendar
- Work closely with internal marketing teams to ensure partners are properly integrated
- Run post-campaign performance analysis and share actionable findings
Data, Reporting & Trading Analysis
- Monitor key metrics including NMV, conversion, AOV, traffic, and size availability
- Conduct in-season and end-of-season SWOT analyses and present strategy reviews to senior management
- Develop and execute corrective action plans based on performance trends
- Produce daily, weekly, and monthly performance reports
Catalogue & Operational Excellence
- Review seller catalogues to ensure assortment is competitive and content meets ZALORA's quality standards
- Work with internal teams to resolve content issues and improve operational levers including fulfilment SLAs, cancellation rates, and returns
Team Development
- Coach and mentor junior team members on seller management best practices, tools, and processes
Requirements
Experience
- Minimum 2–3 years in a retail buying and/or merchandising role, with strong e-commerce exposure preferred
- Solid understanding of the full buying cycle, from range planning and seasonal timelines through
to in-season trading
- Hands-on experience with data, reporting, and analysis
- Proficiency in Excel required; familiarity with Looker or similar BI tools is a plus
Skills & Attributes
- Confident negotiator with the ability to engage and influence senior stakeholders internally and externally
- Strong cross-functional collaborator across commercial, marketing, operations, and tech teams
- Sharp commercial and marketing instinct, paired with strong numerical and analytical thinking
- Highly organized with the ability to manage multiple priorities in a fast-paced environment
- Proactive and entrepreneurial — comfortable adapting as the category evolves
- Detail-oriented with a commitment to accuracy and clear-headed problem-solving
The ZALORA Story
Founded in 2012, ZALORA is Asia's online fashion destination, operating in Singapore, Indonesia, Malaysia, the Philippines, and Hong Kong. As part of the Global Fashion Group, a world leader in online fashion for emerging markets, ZALORA provides an extensive selection of international and local brands. Our offerings span apparel, shoes, accessories, and beauty categories for both men and women. We enhance the online shopping experience with features like up to 30-day free returns, speedy deliveries (as fast as 3 hours), free delivery over a certain spend, and multiple payment methods, making ZALORA the ultimate online destination for endless fashion possibilities.
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.
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