Key Account Manager
EPOS Open At a glance
Manager-level Account Management role at EPOS. Kuala Lumpur · full-time.
Pay not stated Key Account Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Find retail merchants and large corporate prospects, then turn promising conversations into new accounts
- Show prospective clients EPOS solutions and recommend options that match their operating needs
- Build account plans, retain strategic clients and uncover opportunities to grow existing revenue
- Run sales from prospecting through negotiation and closing, then stay involved after the deal
- Coordinate with product, support and implementation teams to resolve client issues and keep delivery on track
What you bring
- At least five years in business development, account management or sales
- A record of winning new business, growing strategic accounts and closing sales
- Strong business development skills, an established merchant network and a focus on acquiring new merchants
- Knowledge of retail operations, POS, SaaS or other technology-based business solutions
Who this fits
This role suits an experienced seller who can win new merchants while building long-term strategic accounts. You’ll work on-site in Kuala Lumpur.
From the employer
About EPOS
EPOS provides retail technology solutions that empower businesses to streamline their operations, enhance customer experiences and drive business growth. Through our integrated POS systems and retail management solutions, we help merchants and business owners improve operational efficiency, manage their businesses effectively and achieve sustainable growth.
We are currently looking for a driven and experienced Key Account Manager to join our Business Development team in Malaysia. The successful candidate will be responsible for developing new business opportunities, managing strategic accounts and expanding EPOS's market presence across the region.
Role Overview
- Identify, develop and secure new business opportunities by targeting potential merchants and key accounts across the retail industry & big corporate accounts.
- Promote and demonstrate EPOS solutions, highlighting their business value, features and benefits to prospective clients.
- Understand clients' business needs, operational challenges and requirements, and recommend suitable EPOS solutions to address their needs.
- Build, maintain and strengthen relationships with key accounts to ensure customer satisfaction, retention and long-term business partnerships.
- Develop strategic account plans to drive revenue growth, identify upselling and cross-selling opportunities, and maximise account potential.
- Manage the entire sales cycle, from prospecting and client presentations to negotiation, closing deals and post-sales relationship management.
- Engage with senior management, business owners and key decision-makers to understand business objectives and propose appropriate solutions.
- Work closely with internal teams, including Product, Technical Support and Implementation, to ensure smooth project delivery and client satisfaction.
- Coordinate with relevant stakeholders to monitor project progress, address client concerns and ensure successful implementation within the agreed timeline.
- Monitor market trends, industry developments and competitor activities to identify new business opportunities and strengthen market positioning.
- Prepare sales forecasts, business reports and regular updates on account performance and pipeline progress.
- Achieve assigned sales targets, revenue objectives and key performance indicators (KPIs).
Requirements
- Minimum 5 years of working experience in business development, key account management or sales, preferably with experience in POS systems, payment solutions or merchant acquiring, with an established merchant network, strong business development capabilities and a hunter mindset focused on acquiring new merchants and driving revenue growth.
- Proven track record in developing new business opportunities, managing strategic accounts and successfully closing sales deals.
- Strong understanding of retail operations, POS systems, SaaS solutions or other technology-driven business solutions.
- Experience in managing large and complex sales cycles, including
Benefits
💼 Perks of Joining Us
- 📈 Flexi Benefit Allowances
- 🎁 Birthday gift
- 🏥 Medical Insurance
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