Executive - Key Account Management (Accessories)

ZALORA zalora.com Open · verified Sep 25, 2026

Kuala Lumpur Full-time Mid-level Account Management

At a glance

Mid-level Account Management role at ZALORA. Kuala Lumpur · full-time.

Pay not stated

RoleAccount Management

SeniorityMid-level

LocationKuala Lumpur

EmploymentFull-time

PostedAug 19, 2026 · 5w ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Bring new brands and suppliers onto ZALORA, serving as their main contact for support
Build account plans, forecast accurately, and track internal results to grow brand business
Own early commercial results through daily account management, negotiation, and conflict resolution
Coordinate campaign goals with brands and suppliers, then place promotions into the marketing calendar
Review catalog content and assortment, fixing guideline issues with internal teams to improve customer journeys

What you bring

At least one year of relevant work experience and a bachelor’s degree in business, marketing, finance, or a related field
Strong English, negotiation, communication, and relationship-building skills with senior internal and external stakeholders
Commercial and marketing judgment backed by numerical analysis and the ability to turn data into insights
Advanced Excel capability, with Tableau experience preferred

Who this fits

This role suits someone early in account management who can balance commercial ownership, brand relationships, reporting, and cross-functional execution. You’ll work from the Kuala Lumpur office and need to operate comfortably in a multicultural, fast-moving environment with competing priorities.

From the employer

We are seeking a results-driven Key Account Executive – Accessories to manage and grow strategic retailer and distributor relationships from our Kuala Lumpur office. You will own day-to-day account management, drive commercial performance, and partner cross-functionally to execute brand-building activations that increase sales and market share in the beauty category.

Responsibilities:

Onboard and build relationships with new brands and suppliers by being the go-to person when it comes to supporting their needs at ZALORA
Monitor and drive the growth of the brands: create and execute a strategic plan that delivers on business opportunities both for ZALORA and the Brand with accurate forecasting and internal performance tracking
Leading the initial commercial performance of the account via rigorous commercial management and strong ownership of the day-to-day customer relationship through effective negotiation, persuasion, and conflict management/resolution skills
Co-create brand strategic direction, to test initiatives and learn quickly in order to continuously grow the accounts and the category
Liaise with brands and suppliers on campaign objectives and work with Marketing to incorporate Sellers' promotions into ZALORA’s marketing calendar
Work with the brands / internal teams to continuously improve operational aspects of their business which directly impact the customer experience
Constantly review brands catalog and assortment to ensure the content meets ZALORA guidelines and coordinate with internal teams to fix the issues for an improved customer journey
Handle various sets of daily, weekly and monthly business reports to improve visibility of brands performance

Requirements:

1-2 years of work experience
Excellent English skills required
Bachelor in Business, Marketing, Finance or related field
Exposure in e-commerce and luxury industry is preferred
Great negotiation, interpersonal and communication skills with the ability to forge effective cross-functional team relationships and confidently interact with senior stakeholders internally and externally to deliver business outcomes
Willingness to work in a multicultural environment
Robust marketing & commercial understanding, with innate numerical and analytical skills and ability to derive insights from data.
Proven ability to manage multiple projects and priorities simultaneously in a fast-paced and deadline-driven environment
Proactivity and entrepreneurial mindset to flex the needs of the role as the category develops
Advance working knowledge of Excel, Tableau is preferred

The ZALORA Story

ZALORA is Asia’s Online Fashion Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines, Hong Kong. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA is the online shopping destination with endless fashion possibilities.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.