Customer Success Engineer, UK

AvePoint avepoint.com Open · verified Oct 23, 2026

Cebu Full-time Mid-level Customer Success

At a glance

Mid-level Customer Success role at AvePoint. Cebu · full-time.

Pay not stated Customer Success salary

RoleCustomer Success

SeniorityMid-level

LocationCebu

EmploymentFull-time

PostedJan 8, 2026 · 9mo ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Reach customers by phone or email during onboarding, health checks and Gainsight-triggered follow-ups
Help customers with low adoption put relevant use cases into practice, and address concerns behind weak survey feedback
Run virtual workshops and support-ticket conversations to resolve usage challenges and recommend suitable configurations
Investigate product behavior, advise Sales on technical questions and account strategy, and flag possible product needs
Create customer-facing guides, videos or other materials that support deployment and broader platform use

What you bring

A computer science or engineering degree is preferred, alongside two to three years in a technical role
At least two years supporting technical software or working on a help desk
You understand SharePoint and Microsoft 365, and can test functionality and updates in a live production environment
You can make outbound calls and communicate clearly with customers, colleagues and stakeholders

Who this fits

This role suits a technically grounded customer-facing professional who can lead workshops, work independently and coordinate with Customer Success and Sales. You’ll work a UK-time mid-shift on a hybrid schedule, with three days onsite and two remote each week.

From the employer

About AvePoint:

AvePoint is the global leader in data protection, unifying data security, governance, and resilience to provide a trusted foundation for AI. More than 28,000 customers rely on the AvePoint Confidence Platform to secure, govern, and rapidly recover data across Microsoft, Google, Salesforce, and other cloud environments. With a single platform for lifecycle control, multicloud governance, and rapid recovery paired with clear ownership across the business, we prevent overexposure and sprawl, modernize legacy and fragmented data, and minimize data loss and interruption. Our global partner ecosystem includes approximately 6,000 MSPs, VARs, and SI, and our solutions are available in over 100 cloud marketplaces. To learn more, visit www.avepoint.com.

At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!

What will you be doing?

The Customer Success Engineer serves as a strategic technical resource to our Customer Success Team. The CS Engineer works hand in hand with the Customer Success Team on Customer engagements to assist in adoption, enablement, configurations, technical recommendations, and utilization advice.

Responsibilities will include:

Work as part of a team to respond to digital customer engagement strategies, including but not limited to technical product health checks, 30/60/90 daytime to value customer engagements throughout onboarding stage, and “call to action” response from Gainsight workflows. This will involve cold outreach to customers via phone and email.
Proactively engage customers via outbound outreach who are displaying low product adoption and work with said customers to help deploy value-add use cases.
Identify customers that have responded to NPS and CSAT surveys with low sentiment scores and engage those customers to identify and rectify the reason for low sentiment.
Provide advice and best practice recommendations for Customers to overcome challenges and meet business needs leveraging our solutions through virtual workshop sessions or inbound support tickets (General enquiries only).
Conduct functionality and logic investigations to ensure solutions will meet Customer needs.
Act as an internal technical post-sales resource for our Sales Team including answering technical questions, providing functionality advice and strategic insight.
Recognizing and understanding Account strategy to provide meaningful recommendations.
Lead Customer workshop sessions maintaining a high degree of cohesion and forward thinking.
Manage At-Risk Clients via proactive engagement with customer and internal alignment.
Identify potential product needs to be shared as lead with sales team.
Contribute to / participate in the creation of customer facing content which help promote and influence customers’ deployment and/or further adoption of the AvePoint Confidence Platform, including but not limited to “How-To” videos, use case blogs, design documents, functional specifications, etc.

OK, I’m interested… is this the job for me?

You serve as a technical resource for our Customer Success Team which means you will need in-depth technical knowledge as well as strong communication skills. You will work closely with our Customer Success Managers and our Sales Team on specific Customers as well as other departments and will need to demonstrate high levels of professionalism both internally and externally.

Other qualities of a good fit for this role:

BA/BS Degree (Computer Science/Engineering majors preferred) with 2-3 years of work experience in a technical field
2+ years of technical software support or help desk experience
Excellent communication, organization, presentation, and stakeholder management skills
Comfortable making outbound phone calls
Ability to work individually and utilize resources effectively to overcome challenges
Motivation to learn and adapt in a fast-paced environment
Amenable to a hybrid work arrangement (2 days remote and 3 days onsite per week) and comfortable working a mid-shift schedule (UK time)

Knowledge in the following areas:

Understanding of Microsoft SharePoint and Microsoft365 architecture, components, and configurations
Understanding of AvePoint Online Services (AOS) components, configurations and typical use cases
Familiarity with Microsoft SQL and networking technologies (TCP/IP, DHCP, DNS, Active Directory, SMTP and DHCP technologies)
Experience testing and performing updates to a live Production environment
Competency in end-to-end functionality testing
Ability to install, configure and troubleshoot Windows Server
Understanding of data governance, compliance, and protection
Knowledge on an enterprise content management system is preferable

What’s in it for you?

HMO coverage from day 1 of employment (plus 2 free dependents)
Group life insurance (upon regularization)
Wellness Reimbursement Program (upon regularization)
Paid annual and sick leaves (convertible into cash)
Paid compassionate leave (5 days)
Employee Dedication Award (years of service)
Employee Referral Bonus Program
Promoting diversity and inclusion
Business Travel Opportunity (Top Performers)
Hybrid Working Arrangement (3 days onsite & 2 days' work-from-home)
Competitive compensation package, Performance bonuses/incentives
Career growth & advancement opportunities

*Terms and conditions apply

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drive our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.