Customer Success Associate
At a glance
Entry-level Customer Success role at Dedale Intelligence. Cebu · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Track client use of Lighthouse, including what content they access and how they engage
- Spot client behavior patterns and suggest content matched to each client’s interests
- Keep clients updated on releases, platform changes, features, and events through email or newsletters
- Route client questions across internal teams and resolve platform problems promptly
- Pass client feedback and usage insights to teams improving content and client interactions
What you bring
- Three to five years in client correspondence, stakeholder coordination, project management, or similar work
- Strong spoken and written English for communicating with clients and internal teams
- Working knowledge of CRM software, with HubSpot listed as a plus
- Careful analysis of client activity, backed by proactive problem-solving and customer focus
Who this fits
You’ll suit a junior customer success role centered on client engagement, platform usage analysis, content recommendations, and issue resolution. It fits someone comfortable communicating with senior executives and investors while working independently and with internal teams. The role is hybrid in Cebu, Philippines, with a startup setting and an interest in technology and investing.
From the employer
About Dedale:
Dedale is the differentiating source of strategic intelligence in the technology space. With a unique team of over 100 full-time research analysts & planners, Dedale leverages a network of over 10 000 market professionals to deliver on the ground strategic intelligence to investors and corporates, with a core focus around North America and Europe.
Our team gathers top talents with diverse and international backgrounds. Our Research & Investment team has the strongest expertise in the ecosystem on B2B Software due diligence, and we are surrounded by a network of mentors including high-profile tech founders and investors.
Our Culture:
Dedale gathers a group of highly talented international individuals (incl. US, Chinese, Filipino, French, Moroccan, Latvian, Lebanese nationalities among others).
The leadership team is composed of experienced investment professionals & management consultants (ex-McKinsey, BCG consultants & managers).
Our advisory board is extremely high profile, including some of the most successful investors worldwide (incl. Managing Partners of the largest PE and Growth Equity funds, and Tech unicorn entrepreneurs).
We seek to develop a dream team of outstanding Customer Success with strong academic and professional achievements and a passion for investing and technology.
Your Responsibility:
As a Customer Success Associate, your main responsibility is to engage our clients through the content of our platform, Lighthouse. This would entail covering the responsibilities below:
Monitoring and analyzing how clients are using our platform, including content access and engagement metrics.
Identify trends and behaviors in client activity and create personalized content recommendations that align with their interests and needs.
Actively communicate to clients and keep them informed about new content releases platform updates, features, and events through emails or newsletter, ensuring they remain engaged.
Coordinate with various internal stakeholders to address client inquiries and concerns, ensuring timely and effective resolution.
Address and resolve any platform-related issues to maintain a positive client experience and satisfaction.
Share insights and feedback with internal teams to support ongoing improvements in content offerings and client interactions.
Your Qualifications:
The ideal candidate will possess the following qualifications:
At least 3-5 years of experience in roles involving client correspondence, internal stakeholder coordination, project management, and the like.
Excellent communication skills in English, both verbal and written
Experience in content writing and newsletter writing, with the ability to craft compelling and engaging content is a plus
Strong interpersonal skills to build and maintain relationships with clients; capacity to interact with high-level executives and seasoned investors
Excellent problem-solving mindset with a proactive, customer-centric approach and the ability to think critically
Great attention to detail with the capacity to analyze client interactions and behaviors
Proficiency in CRM software (Hubspot is a plus) and other relevant tools
Proficiency in Airtable is a plus
Ability to work independently and collaboratively in a fast-paced environment
Earnings and Benefits:
Competitive Base Salary + Non-Taxable Allowances
Annual Performance-Based Bonus
Paid Time Off + Government-Mandated Benefits
Flexible/Hybrid Work Setup
HMO Coverage (after regularization)
13th Month pay
Cherry on the Cake!
You would like to work in a start-up environment
You are passionate about technology and investing
Process:
Introduction Call with HR Recruitment team
Pre-case interview with a member of the leadership team
Take home test in line with Debrief
Pre-final interview with Research Director
Final interview with CEO
Not this one either?
Claude or ChatGPT reads the other 90,537 for you.
Get better matches →
