Senior Customer Success Engineer
Paloaltonetworks Open · verified Oct 22, 2026 At a glance
Senior Customer Success role at Paloaltonetworks. Office - Singapore - Singapore · full-time.
Pay not stated Customer Success salary
growthroles summary, based on the employer's posting.
What you'll do
- Guide customers through XDR and XSIAM setup and tailoring, helping them reach deployment and adoption sooner
- Answer product questions and technical needs by scripting, troubleshooting, training and handling other requests
- Work with product and engineering teams to improve the outcomes customers and partners get from the products
- Turn the team’s technical know-how into customer-facing articles and guides
What you bring
- You have built and maintained scripts in Python
- You bring security architecture, content development or workload automation experience, plus familiarity with security platforms such as EDR or SIEM
- You have worked as a security incident responder or SOC analyst or manager, and in customer-facing roles
- You communicate fluently in English and can prioritize work under pressure
Who this fits
This senior customer success engineering role suits a technically hands-on professional who works directly with customers and partners. The role is based in Singapore, and the company says most teams work from the office full time, with flexibility when needed.
From the employer
Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job Summary
Your Career
Cortex Customer Success Engineers are responsible for empowering our clients to prevent successful cyberattacks as well as simplify and strengthen security processes, automate and streamline security operations and attack surface management, the team is built by highly technical professionals that work together with customers, partners, and their awesome colleagues.
Your Impact
Time to value - Provide guidance and assistance to the team to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption
Product Experts - Ensure the team acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.
Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products
Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale
Qualifications
Your Experience
Experience with development and maintenance of scripts in Python.
JavaScript or PowerShell is a plusExperience in security design and architecture, content development and workload automation.
Experienced with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems
Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases.
Familiarity with attack surface management is a plus
Experience as a Security Incident Responder or SOC analyst/manager
Experience in customer-facing roles is a must
Ability to work under pressure, and prioritize tasks accordingly
Fluent English is a requirement. Any other language is a plus
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
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