Customer Experience Manager (m/w/d) English and German
Avedo - Eine Marke der Ströer X GmbH Open At a glance
Manager-level Customer Success role at Avedo - Eine Marke der Ströer X GmbH. Hamburg · full-time · no salary stated · we estimate €56,600–€73,450 across Germany.
Avedo - Eine Marke der Ströer X GmbH has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Handle customer service cases from inside the business, responding in writing only
- Check service quality regularly and improve the processes already in place
- Help launch new projects and test them
- Work a self-scheduled service window from Monday to Friday, with Saturday shifts possible after training
What you bring
- You speak English and German at C1 level
- You have working knowledge of MS Office
- You live in Hamburg or close enough to commute
- You communicate well, bring a service mindset, and can work independently while learning quickly
Who this fits
This role suits someone who is self-motivated and ready to learn, with an independent working style. It is full-time and hybrid in Hamburg, with service hours Monday to Friday from 7 to 20; Saturday work may be requested after training. International travel experience and call-center experience are listed as advantages.
From the employer
Are you fluent in Englisch? Can you also speak German? Then apply now! For our Avedo Contact Center in Hamburg location, we are looking for you as a Customer Experience Manager (m/w/d) English and German in full-time.
Your Benefits
secure full-time fixed salary from day one
service hours from monday to friday: 7-20h (self scheduled), also Saturday on request
after successful training, you'll work in a hybrid model
uncomplicated entry into the job through professional and remunerated induction and training
Avedo benefits discounts for online shops and travel portals, company events, table football, snack machine, etc.
Your Tasks
handling internal customer service issues (in writing only)
quality assurance
constantly reviewing and improving existing processes
supporting new projects
testing of new projects
Your Profile
fluent in English and German (C1-Level)
good working knowledge of MS Office
currently living in Hamburg or the surrounding area (within commuting distance)
strong communication skills and service mentality
high degree of self-motivation and willingness to learn
ability to work independently and grasp things quickly
nice to have: international travelling
ideally, initial experience in a call center setting
Have we piqued your interest? Then we should definitely get to know each other. With over 40 contact centers in Germany and around the world, we’re a strong partner for our customers. To make that happen, teamwork is our top priority. Together, we ensure that we’re not only successful but also create better customer experiences.
So, what are you waiting for? Apply for the Customer Experience Manager (m/w/d) English and German position in just a few minutes—no resume or cover letter required. We look forward to hearing from you!
All names are directed at all genders.
Customer Success work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
Customer Success
Find me workBy the team behind growthroles.