Partnership Manager (For Pooling)
At a glance
Mid-level Channel & Partnerships role at Athenago. Quezon City · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Build durable client and Executive Assistant relationships by understanding priorities, capabilities, and expected outcomes
- Match EA resources and capabilities to client goals, then find ways to strengthen successful partnerships
- Step into escalations, resolve conflicts diplomatically, and keep clients supported through unexpected situations
- Lead fifteen to twenty Executive Assistants through coaching, feedback, training, goals, and performance tracking
- Improve service processes while managing cross-country cultural differences and multiple time zones
What you bring
- At least two years leading teams and developing people, including individualized growth plans
- At least two years working with international stakeholders, preferably American clients
- A record of handling escalations, resolving conflict, and managing client relationships
- Comfort with root cause reviews, action planning, performance accountability, and fast-changing work
- A bachelor's degree in business, marketing, or a related field, plus strong written and spoken English
Who this fits
You’ll suit a people-leadership role that combines executive client relationships, team development, conflict handling, and operational improvement. The position leads a team of Executive Assistants and requires work on night shifts and rotating schedules. You’ll need to work from the hybrid Quezon City setup and communicate across cultures and time zones.
From the employer
About Athena
At Athena, we believe that exceptional leadership is built on a foundation of exceptional support.
Our membership provides leaders with a dedicated Executive Assistant for daily support, an Executive Coach for growth and clarity, and a proprietary AI platform that enhances it all.
Since 2021, we've supported thousands of leaders—from startup founders to C-suite executives to solopreneurs. Our Quezon City hub plays a key role in this mission by training and supporting our Executive Assistants, making sure they have the skills, resources, and ongoing development they need to deliver elite support to Athena clients. As part of the Athena team, you'll help build and scale the infrastructure that makes these incredible partnerships possible.
Partnership Manager
The Role Overview
As a Partnership Manager, you'll be the bridge between Athena Clients and their Executive Assistants. You'll set the foundation for a successful partnership by building relationships with clients, understanding what success looks like for them, and making sure their EA has everything they need to deliver exceptional support. When things don't go as planned, you're the one who steps in to keep the partnership on track.
Partnership Manager
What You'll Do
Build and maintain exceptional partnerships
Get to know clients and their Executive Assistants well enough to anticipate needs and step in when it matters most
Understand each client's business and personal strategies to determine their priorities and capabilities
Align EA capabilities and resources to help clients reach their goals
Identify opportunities to deepen partnerships and drive mutual success
Manage through challenges
Resolve conflicts quickly and diplomatically when partnerships hit rough patches
Ensure clients are always covered, even when unforeseen circumstances arise
Prioritize Athena's business interests and profitability while seeking mutually beneficial outcomes
Develop and lead your team
Lead a team of 15-20 Executive Assistants with coaching, feedback, and development
Provide resources, training, and support necessary for EAs to consistently deliver world-class service
Set clear goals and track performance metrics
Hold your team accountable for results and foster a culture of collaboration and high performance
Think strategically and operate globally
Blend operational expertise with relationship management to optimize processes and enhance client satisfaction
Navigate cultural nuances across multiple countries and time zones
Drive continuous improvement in how we serve clients
What You Bring
Required experience:
2+ years managing teams and developing talent
2+ years working with international stakeholders (ideally American clients)
Proven ability to manage escalations and resolve conflicts effectively
Experience managing client relationships
Strong coaching skills with experience creating individualized development plans
Experience conducting root cause analysis and creating action plans
Comfort working night shifts and rotating schedules
Required skills:
Excellent English communication (written and verbal)
Strong relationship-building abilities with executives and cross-functional teams
Strategic thinking and business acumen
Performance management and accountability
Adaptability in fast-paced environments
Education: Bachelor's degree in business, marketing, or related field (MBA is a plus)
You'll excel in this role if you:
Build trust quickly and maintain it over time
Stay calm and solution-oriented under pressure
Balance empathy with accountability
Communicate clearly across cultures and time zones
Lead by example and inspire your team
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