Partnership Manager (For Pooling)
At a glance
Mid-level Channel & Partnerships role at Athenago. Cavite · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Build durable client and Executive Assistant relationships by anticipating needs and aligning support with member goals
- Step into partnership problems, settle conflicts diplomatically, and keep clients covered when plans change
- Lead fifteen to twenty Executive Assistants through coaching, feedback, training, goals, and performance tracking
- Improve service processes while accounting for cultural differences across countries and time zones
What you bring
- At least two years leading teams and growing talent through coaching and development
- At least two years working with international stakeholders, preferably American clients
- Experience managing client relationships, handling escalations, and resolving conflicts effectively
- A bachelor's degree in business, marketing, or a related field
Who this fits
You’ll suit this role if you can build executive trust, stay composed during escalations, and balance empathy with accountability. It is a team leadership role for someone comfortable with night shifts and rotating schedules, based in a hybrid Cavite setup.
From the employer
About Athena
At Athena, we believe that exceptional leadership is built on a foundation of exceptional support.
Our membership provides leaders with a dedicated Executive Assistant for daily support, an Executive Coach for growth and clarity, and a proprietary AI platform that enhances it all.
Since 2021, we've supported thousands of leaders—from startup founders to C-suite executives to solopreneurs. Our Alabang hub plays a key role in this mission by training and supporting our Executive Assistants, making sure they have the skills, resources, and ongoing development they need to deliver elite support to Athena clients. As part of the Athena team, you'll help build and scale the infrastructure that makes these incredible partnerships possible.
Partnership Manager
The Role Overview
As a Partnership Manager, you'll be the bridge between Athena Clients and their Executive Assistants. You'll set the foundation for a successful partnership by building relationships with clients, understanding what success looks like for them, and making sure their EA has everything they need to deliver exceptional support. When things don't go as planned, you're the one who steps in to keep the partnership on track.
Partnership Manager
What You'll Do
Build and maintain exceptional partnerships
- Get to know clients and their Executive Assistants well enough to anticipate needs and step in when it matters most
- Understand each member's business and personal strategies to determine their priorities and capabilities
- Align EA capabilities and resources to help clients reach their goals
- Identify opportunities to deepen partnerships and drive mutual success
Manage through challenges
- Resolve conflicts quickly and diplomatically when partnerships hit rough patches
- Ensure clients are always covered, even when unforeseen circumstances arise
- Prioritize Athena's business interests and profitability while seeking mutually beneficial outcomes
Develop and lead your team
- Lead a team of 15-20 Executive Assistants with coaching, feedback, and development
- Provide resources, training, and support necessary for EAs to consistently deliver world-class service
- Set clear goals and track performance metrics
- Hold your team accountable for results and foster a culture of collaboration and high performance
Think strategically and operate globally
- Blend operational expertise with relationship management to optimize processes and enhance member satisfaction
- Navigate cultural nuances across multiple countries and time zones
- Drive continuous improvement in how we serve clients
What You Bring
Required experience:
- 2+ years managing teams and developing talent
- 2+ years working with international stakeholders (ideally American clients)
- Proven ability to manage escalations and resolve conflicts effectively
- Experience managing client relationships
- Strong coaching skills with experience creating individualized development plans
- Experience conducting root cause analysis and creating action plans
- Comfort working night shifts and rotating schedules
Required skills:
- Excellent English communication (written and verbal)
- Strong relationship-building abilities with executives and cross-functional teams
- Strategic thinking and business acumen
- Performance management and accountability
- Adaptability in fast-paced environments
Education: Bachelor's degree in business, marketing, or related field (MBA is a plus)
You'll excel in this role if you:
- Build trust quickly and maintain it over time
- Stay calm and solution-oriented under pressure
- Balance empathy with accountability
- Communicate clearly across cultures and time zones
- Lead by example and inspire your team
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