Sales Operations & CRM Analyst
Pune Mid-level Revenue & Sales Operations
At a glance
Mid-level Revenue & Sales Operations role at Aramex International L. L. C. Pune.
Pay not stated Revenue & Sales Operations salary
RoleRevenue & Sales Operations
SeniorityMid-level
LocationPune
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Keep UK Salesforce records reliable by managing account ownership, opportunity hygiene, pipeline accuracy and user adoption
- Set UK commercial data rules, fix gaps in customer and activity records, and coordinate CRM configuration needs with global teams
- Build Power BI dashboards covering revenue against budget, pipeline, GSS scores, loyalty and sales activity
- Prepare monthly sales performance packs and track sales-person KPIs, including the GSS review and budget-versus-actual reporting
- Support leadership planning with business cases and staffing proposals, and help embed commercial practices in the AWOS sales method
What you bring
- You have two to four years in sales operations, revenue operations, CRM or commercial analysis, preferably in B2B
- Hands-on Salesforce administration and reporting experience is essential; certification is an advantage
- You can demonstrate Power BI dashboard and data-modelling work, including DAX, and bring advanced Excel skills
Who this fits
This mid-level role is based in Pune and supports the UK commercial team across Express, Freight and Key Accounts. You should be comfortable working across time zones.
From the employer
Purpose of the Job
This role will be based in Pune and will support the UK Commercial team across Express, Freight, and Key Accounts. As a key member, you will serve as the backbone of commercial data and systems, driving Salesforce data integrity, developing insightful Power BI dashboards, and enabling data-driven decision-making.Job Description
Key Responsibilities
CRM & Data Quality
- Own day-to-day Salesforce (SFDC) administration for UK - account ownership, opportunity hygiene, pipeline accuracy, and user adoption.
- Design and enforce data standards across the UK commercial team; identify and remediate existing data gaps (accounts, contacts, opportunities, activity logs).
- Liaise with the global D&T / CRM team on UK-specific configuration, workflow, and integration needs (ACE, Cargowise).
Power BI Reporting & Dashboards
- Build and maintain the UK Commercial Performance Dashboard suite in Power BI - revenue vs budget, pipeline, GSS quintile scores, FTB, loyalty, and activity metrics
- Produce the monthly UK Commercial Performance Pack for leadership - leading and lagging indicators at Sales Person level.
Sales Performance & Operations
- Track and analyse leading and lagging KPIs at Sales Person level, support the monthly GSS quintile review process.
- Build and own the UK Budget vs Actual reporting framework, reconciling ACE actuals against FY budget by Sales Person.
Commercial Planning Support
- Assist in building business cases, headcount proposals, and commercial planning inputs for leadership.
- Partner with the Global Head of Sales Training on embedding commercial operations best practice into the AWOS sales methodology.
Job Requirements - Experience and Education
- 2–4 years in a Sales Operations, Revenue Operations, CRM, or Commercial Analyst role - B2B preferred; logistics or freight a significant advantage
- Demonstrable Salesforce (SFDC) experience is essential - reporting, dashboards, admin; certification a strong plus
- Proven Power BI capability - live dashboards, data modelling, DAX; must be able to show examples
- Advanced Excel - you are the person colleagues come to when a spreadsheet gets difficult
- Comfortable working across time zones.
- SQL and/or ETL experience is preferred.
Leadership Behaviors
Building Outstanding TeamsSetting a clear directionSimplificationCollaborate & break silosExecution & AccountabilityGrowth mindsetInnovationInclusionExternal focusSkills
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Revenue & Sales Operations
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