Customer Success Manager
At a glance
Manager-level Customer Success role at Andercore. Berlin · full-time · €50,000–€55,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Renew customer relationships and grow product use by helping each account get more value from working with you
- Learn customers’ business challenges and connect their needs to relevant features and business advantages
- Spot customer risks early, then put plans in place to reduce them
- Increase use of customer orders, uncover growth opportunities and work with sales to expand your presence
- Build lasting ties between customer stakeholders and internal teams to support development priorities
What you bring
- A completed business administration degree or comparable qualification, plus relevant work experience
- Experience developing B2B customers and keeping track of their needs, ideally in customer success
- Fluent German and English, with French as an added advantage
- Hands-on use of CRM or customer success software
Who this fits
This role suits someone who can manage several projects and processes in a fast-moving international setting. You’ll work with customer stakeholders and sales teams; the role is based in Berlin.
From the employer
About Andercore
Andercore is the AI-native supplier of industrial materials and goods for energy and infrastructure. We execute trade and distribution end-to-end, on our own account, at the speed of compute - and we are becoming the supplier of record for the entire industry.
Industrial procurement is a €900B market in Europe alone and the largest manual market on earth. 95% of customers have no direct access to global supply chains. Materials pass through four or five intermediaries before they reach a site, and 40% of the margin evaporates on the way. For decades, the operating system of this industry was people: people to source, negotiate, finance, ship, and sell.
We built the alternative from scratch. We are the supplier. We buy from global sources and sell to European customers on our own account. Our AI runs the full trade: sourcing, quality, pricing, sales, logistics, credit, and financing. One request. A firm quote in minutes. Delivered on time. For the customer, it feels like buying from their preferred local supplier. No warehouses. No fleet. No inventory risk. Every trade is pre-sold before it is bought.
We are also the credit counterparty. Customers are scored and insured in minutes and get up to 60 days of payment terms priced into the quote itself. The working capital behind every trade is bank-funded, not equity-funded.
Where we are today:
Strong triple-digit-million euro turnover run rate, the majority of it from repeat customers
Seven European markets live, sourced from suppliers across Asia and beyond
80+ people across Berlin (HQ), London, and Shanghai
$90M raised in equity and debt, including our $40M Series B, from Atomico, Project A, Target Global, and Inven Capital - with working capital facilities from UniCredit and KfW
The margin is in the bits. The moat is in the atoms. We are building the supplier of record for industrial materials - and redefining how global trade works in one of the largest and most essential industries on earth.
What you will do
You will be responsible for renewing and expanding our product through our customers, ensuring they get the maximum benefit from working with us
You will develop a comprehensive understanding of the typical business challenges faced by customers, aligning our features and business advantages to their needs
You will always be one step ahead, identifying risks for customers and proactively addressing them with a mitigation plan
You will strive for full utilization of customer orders, identify new opportunities, and collaborate with sales teams to drive growth and increase presence
Where appropriate, you will network between customers and departments, maintaining long-term relationships with stakeholders to advance the strategic direction of our development
Who you are
You have completed your studies in Business Administration or a comparable qualification and have relevant professional experience
You are familiar with B2B customer development - ideally in the customer success field - and tracking all customer needs
You are used to working in a fast-paced, international environment and can manage multiple projects and processes simultaneously
You have experience with (CRM/CSM) tools (e.g., Salesforce), (optional) accounting tools (e.g. DATEV), and (optional) logistics tools (e.g. TMS/TNT)
Optional: You have already gained experience in project management
In addition to fluent German, you also have fluent English skills, French skills are a plus
What we offer
A role to fulfill with entrepreneurial freedom and a pre-validated business model to push to the next level
An experienced founding team (three companies, 2 exits)
A future-proof job with an attractive salary as well as performance-related bonus payments in a successful and value-oriented company
Collaboration with top tier investors and angles (incl. various unicorn founders) as well as leading market experts
Beautiful office spaces, HQ in the centre of Berlin, multiple global locations
We are an equal-opportunity employer and welcome applicants from all backgrounds, regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, disability, or any other characteristic. We believe that diversity drives innovation, creativity, and collective strength.
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