Customer Success Manager
Mid-level Customer Success role at Andercore. Berlin · full-time · €50,000–€55,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- You'll renew and expand customer business by helping clients realize strong value from the product
- You'll connect customer challenges with relevant features and commercial benefits
- You'll spot account risks early and put practical mitigation plans in place
- You'll increase use of customer orders, uncover opportunities, and work with sales on growth
- You'll link customers with internal teams while building relationships that inform product direction
What you bring
- You'll bring business administration studies or a comparable qualification plus relevant work experience
- You'll have B2B customer development experience, ideally in customer success, with strong needs tracking
- You'll be comfortable juggling several projects and processes in a fast-moving international setting
- You'll have used CRM or CSM software, such as Salesforce
- You'll speak German and English fluently; French is an advantage
Who this fits
This role suits a customer-focused operator who can manage accounts proactively, coordinate across teams, and contribute to commercial growth. You should be comfortable in a fast-paced international environment and working from the Berlin-based organization. Fluent German and English are required, while French is a plus.
From the employer
About Andercore
Andercore is the AI-native supplier of industrial materials for energy, infrastructure, and construction in wholesale and beyond.
We trade with global suppliers and distribute to European customers on our own account. Our AI runs the full trade and distribution end-to-end: sourcing, quality, pricing, sales, logistics, and embedded financing. For the customer, it feels like buying from their preferred local supplier; for our partners, it is the most convenient and safe way to do business across borders. Behind it, our software and agentic AI do the heavy lifting that used to take an asset-intensive supply chain with four or five intermediaries and weeks of manual coordination.
Where we are today:
Strong triple-digit-million euro turnover
Seven European markets live
80+ people across Berlin (HQ), offices in London, Mumbai, and Shanghai
$40M Series B just closed, $75M raised to date from Atomico, Project A, and Inven Capital, institutional financing from international banks.
We are building the world's first and last industrial-grade AI operating system for materials, redefining how global trade works in one of the largest and most essential industries on earth.
What you will do
You will be responsible for renewing and expanding our product through our customers, ensuring they get the maximum benefit from working with us
You will develop a comprehensive understanding of the typical business challenges faced by customers, aligning our features and business advantages to their needs
You will always be one step ahead, identifying risks for customers and proactively addressing them with a mitigation plan
You will strive for full utilization of customer orders, identify new opportunities, and collaborate with sales teams to drive growth and increase presence
Where appropriate, you will network between customers and departments, maintaining long-term relationships with stakeholders to advance the strategic direction of our development
Who you are
You have completed your studies in Business Administration or a comparable qualification and have relevant professional experience
You are familiar with B2B customer development - ideally in the customer success field - and tracking all customer needs
You are used to working in a fast-paced, international environment and can manage multiple projects and processes simultaneously
You have experience with (CRM/CSM) tools (e.g., Salesforce), (optional) accounting tools (e.g. DATEV), and (optional) logistics tools (e.g. TMS/TNT)
Optional: You have already gained experience in project management
In addition to fluent German, you also have fluent English skills, French skills are a plus
What we offer
A role to fulfill with entrepreneurial freedom and a pre-validated business model to push to the next level
An experienced founding team (three companies, 2 exits)
A future-proof job with an attractive salary as well as performance-related bonus payments in a successful and value-oriented company
Collaboration with top tier investors and angles (incl. various unicorn founders) as well as leading market experts
Beautiful office spaces, HQ in the centre of Berlin, multiple global locations
We are an equal-opportunity employer and welcome applicants from all backgrounds, regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, disability, or any other characteristic. We believe that diversity drives innovation, creativity, and collective strength.
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