Customer Success & Account Manager (m/f/d) – Berlin
At a glance
Manager-level Customer Success role at OrderYOYO. Berlin.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Manage a group of key restaurant accounts, helping partners lift order volume and online results
- Schedule regular conversations to hear partner needs, collect feedback and uncover improvement opportunities
- Review customer data and CRM signals to recommend changes, then introduce suitable add-ons such as ePOS or kiosks
- Step in when a partner needs support and coordinate with Sales, Onboarding, Product and Support
- Improve account retention, GMV, product adoption, customer satisfaction and upsell results
What you bring
- You can communicate confidently with customers by phone and build trust in conversation
- You organize your workload proactively and can use information to guide decisions while working toward targets
- You speak German at B2 level or above
Who this fits
This full-time position is based in the Berlin office and suits someone who enjoys customer-facing work and solving business problems. Relevant experience could come from customer service, hospitality or sales; prior account management experience is not essential.
From the employer
Customer Success & Account Manager (m/f/d) – Berlin
Location: Berlin | Full-time | Office-based
Language requirement: German B2 or above
Salary: €2,800 per month base salary + €1000 bonus (uncapped)
Help our restaurant partners grow with OrderYOYO
At OrderYOYO, we help independent restaurants and chains grow their online business through branded apps, websites and personalised marketing without the high commissions charged by traditional platforms.
We’re growing our Account Management team and looking for someone who enjoys building relationships, solving problems and helping customers get the most out of a service. You don’t necessarily need previous Account Management experience; what matters most is your attitude, communication skills and desire to succeed.
What will you be doing?
You’ll manage a portfolio of our most valuable restaurant partners, becoming their go-to person and helping them get the best possible results from OrderYOYO.
Build strong, long-term relationships with restaurant partners.
Help restaurants increase orders and grow their online performance.
Hold regular check-ins to understand customer needs, gather feedback and identify opportunities.
Use customer data and CRM insights to recommend improvements.
Introduce partners to additional products and features, including marketing packages, ePOS and Self-Service Kiosks.
Identify opportunities to improve customer satisfaction, retention and account growth.
Recognise when a partner needs extra support and take action early.
Work closely with Sales, Onboarding, Product and Support to deliver a great customer experience.
Your success will be measured by customer retention, GMV growth, product adoption, customer satisfaction and upselling.
What are we looking for?
Someone who enjoys working with people and building trust.
Strong communication skills and confidence speaking with customers over the phone.
A proactive, organised approach and the ability to manage your own workload.
A customer-first mindset, with an interest in understanding business needs and finding solutions.
Confidence working towards targets and using information to make decisions.
German at B2 level or above.
Previous experience in Account Management, Customer Success, Customer Service, Hospitality or Sales is welcome, but not essential. We’re interested in people with transferable skills and the right mindset.
Why join OrderYOYO?
We’re building a new Account Management function across the UK, Germany, Denmark, Sweden and the Netherlands, with further expansion planned. You’ll have the opportunity to help shape the team from the beginning while developing your own skills and career.
You'll also benefit from:
€2,800 monthly base salary plus bonus.
Monthly Friday socials and regular team events.
Quarterly conferences and training days.
Employee awards and a holiday-buying scheme.
Wellness Wednesdays.
Personal development plans and genuine career progression opportunities.
Who we are
Our values: Passion, Action, Compassion and One Team shape how we work. We want everyone to feel supported, bring their personality to work and have the opportunity to grow with the business.
Interested? We’d love to hear from you!
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