Customer Success Manager (Scaled Growth) (F/M/X)

• Customer Success Manager (Scaled Growth) (F/M/X)

About us

Since 2015, ablefy has been on a mission to turn expertise and passion into thriving businesses. Today, more than 100,000 entrepreneurs and companies use our platform to sell and grow, and together they’ve generated over €2 billion in revenue through ablefy.

We bring selling, payments, subscriptions and all the operations behind them into one place. That gives coaches, consultants, creators and growing companies the infrastructure to build and scale digital businesses across borders, without the usual complexity. We handle the hard parts so our customers can focus on what they do best.

Our principle is simple: when our customers grow, we grow. It shapes every product decision we make and how we measure our success. We’re already a leading platform in the DACH region, and we’re building what comes next.

Our mission; to build software that empowers everyone to start, run and grow a successful digital business - borderless, is supported by our high performance principles that are crucial to our success:

• Radical Collaboration
• Constructive confrontation
• Adaptive execution
• Collective ambition
• Evolving expertise
• Empathetic leadership

About the role

Join the team powering Europe's most successful digital entrepreneurs! As our Customer Success Manager, you'll be the strategic partner helping creators, coaches, and online course providers transform their expertise into thriving businesses on our platform. With over €1 billion in transactions processed and 70,000+ entrepreneurs already building their success stories with us, you'll play a critical role in our next growth chapter.

This isn't your typical CSM role. You'll be working at the intersection of the Creator Economy and cutting-edge SaaS technology, helping diverse entrepreneurs - from solopreneurs launching their first online course to established businesses scaling to seven-figures. Your mission: ensure every customer not only succeeds with our platform but becomes a champion of what's possible when passion meets the right technology.

The ideal candidate thrives in the dynamic creator economy landscape, combines strategic thinking with hands-on execution, and has a genuine passion for helping entrepreneurs achieve their dreams while driving measurable business outcomes at scale - working closely with Marketing, Analytics, and Product/DevOps to get there.

Responsibilities

• Manage a portfolio across coaches, course creators, and digital entrepreneurs, ensuring 95%+ retention.
• Act as the seller's advocate inside ablefy - partnering closely with Marketing, Analytics, and Product/DevOps to prioritize, build, and continuously improve the tools, content, and communication (webinars, campaigns, dashboards, triggered outreach) that serve your portfolio at scale.
• Deliver portfolio-wide performance reviews - built in partnership with Analytics - through scaled formats (webinars, reporting, targeted content) that surface transaction volume growth, course completion rates, and revenue optimization opportunities across your book.
• Identify scaled growth opportunities across your portfolio - plan upgrades, feature adoption, white-label solutions - and partner with Marketing to design and test the campaigns and content that drive them, flagging high-potential individual accounts for deeper follow-up.
• Monitor customer health scores using usage data, transaction patterns, and engagement metrics to proactively address churn risks and maximize customer lifetime value.
• Collaborate with Sales on smooth account transitions and handovers.
• Build trusted-advisor relationships at scale by understanding diverse creator business models (coaching, memberships, digital products, events) and translating that understanding into guidance and content that helps sellers grow - delivered through webinars, targeted communication, and 1:1 conversations when a seller's situation calls for it.
• Provide expert guidance on platform optimization, payment processing troubleshooting, and billing setup to maximize creator business performance.
• Host and continuously improve a recurring webinar series (minimum bi-weekly, live in German) covering platform education, best practices, and seasonal readiness for your portfolio.

Requirements

• 3-5 years of proven experience in Customer Success, Account Management, or client-facing roles in B2B SaaS environments (Creator Economy, EdTech, or digital commerce platforms strongly preferred).
• Track record of managing customer portfolios with demonstrated success in retention (>90%) and expansion revenue growth, preferably with quota-carrying or revenue responsibility.
• Experience with subscription business models, payment processing, automated billing, recurring revenue optimization, and complex contract management.
• Commercial mindset with experience driving revenue outcomes through strategic customer relationships, consultative selling techniques, and identifying upsell/cross-sell opportunities
• Experience with complex onboarding processes, technical troubleshooting guidance, and ability to translate technical concepts for non-technical audiences.
• Strong cross-functional stakeholder management skills - comfortable prioritizing asks, writing clear requirements, and partnering with Marketing, Analytics, and Product/DevOps teams to build and maintain scaled seller-facing programs (campaigns, content, dashboards, automation).
• Comfortable hosting webinars or livestream sessions, presenting live in German.
• This role is based in Berlin with office presence expected.
• Language: Fluent German and English (both written and spoken).

Benefits

• Paid Time Off - 30 vacation days.
• A competitive salary.
• A personal Training & Development budget of € 1,500 per year.
• Responsibility and trust from day 1.
• Individual coaching and further training to support you in your development.
• A free BVG ticket.
• Employee discounts at numerous companies (e.g. at the gym or in online stores).
• Pension program with company match up to 30% of employee contributions.
• A Culture of equity and Inclusion where you are appreciated for the person you are.

Diversity & Inclusion

At ablefy, we embrace our differences, as they are our greatest strength. We recognize that everyone has a unique perspective based on their experiences, identities, and thought processes, and we strive to create an inclusive environment for all. Discrimination based on race, religion, color, national origin, gender identity or expression, sexual orientation, age, marital status, disability status, or any other aspect that makes you unique is not tolerated at ablefy. We aim to make growth accessible to everyone!

We know that no candidate checks every single box, and that’s okay! If you’re excited about this role and think you can bring something valuable to our team, we encourage you to apply—even if you don’t meet every requirement. We’d love to hear from you!

AI at ablefy

As an AI-first company, we put intelligent technology at the heart of everything we do. AI is part of how we build, learn, and grow together. It helps us work smarter, move faster, and focus on creating real impact. We believe the strongest results come from combining thoughtful technology with curious, driven people — and we’re excited to shape what’s next, together.