Airline Account Manager

Job Title

Airline Account Manager

Airline Account Manager – Taipei, Taiwan

Join Amadeus as an Airline Account Manager, where you’ll play a key role in managing commercial relationships and customer engagement with leading airline partners across Greater China Cluster. This position focuses on developing long-term partnerships, identifying new business opportunities, and driving customer satisfaction while working closely with internal teams across Amadeus.

In this role, you’ll

• Build and maintain strong relationships with airline customers in Taiwan and Mongolia, both FSCs and LCC.
• Act as the primary commercial contact, ensuring alignment between airline business needs and Amadeus solutions.
• Identify and develop business opportunities that strengthen Amadeus’ presence across the region.
• Collaborate with extended internal teams including customer success, product management, R&D, delivery, legal, and finance.
• Represent the customer’s voice within Amadeus to ensure outstanding service and continuous improvement.
• Support commercial activities such as proposals, negotiations, contracts, and account performance reviews.
• Ensure data accuracy and collaboration within the Customer Relationship Management (CRM) system.
• Contribute to account planning and performance tracking, using data to inform business decisions.

Your Profile

• Experience: Typically 5–10 years in airline, travel technology, or commercial relationship management roles.
• Language: Fluency in Mandarin and English is essential for effective regional collaboration.
• Background: Understanding of airline commercial, digital, or operational processes; experience with technology providers in the airline technology space is an advantage.
• Skills: Strong stakeholder management, business insight, adaptability, and continuous learning mindset.
• Collaboration: Proven ability to work cross-functionally with diverse teams to drive shared goals.
• Travel: Occasional travel (up to 25%) including visits in Greater China and internal meetings or training.

What makes this role exciting

• Opportunity to own and develop key airline customer relationships in one of Amadeus’ strategic markets.
• Join a diverse, global team that fosters collaboration, innovation, and professional growth.
• Work with cutting-edge airline and travel technology in a role that combines strategic thinking and relationship-building.
• Be part of a purpose-driven organization shaping the future of travel.

What we can offer you

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
🌟 A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.