Sales Operations Associate
Ac Open · verified Oct 21, 2026 At a glance
Junior Revenue & Sales Operations role at Ac. Shenzhen · full-time.
Pay not stated Revenue & Sales Operations salary
growthroles summary, based on the employer's posting.
What you'll do
- Handle day-to-day sales support and customer service for assigned accounts, coordinating with internal teams, vendors and customers
- Check smaller orders against purchase orders, pricing and delivery details, resolve discrepancies, then enter orders into the ERP system
- Answer order and return requests, process return or cancellation records, and assess them against established guidelines
- Track open orders, service requests and returns through billing, investigating vendor invoice differences in price, quantity, freight or tax
- Prepare customer quotes when needed, following account-specific approaches and order processes
What you bring
- A two-year degree plus two to four years of experience, or a high school diploma with equivalent relevant experience
- You may need a role-specific certification
Who this fits
This entry-level role suits someone comfortable handling routine customer and order issues under moderate supervision. It is based in Shenzhen, China.
From the employer
Position:
Sales Operations AssociateJob Description:
Principal Accountabilities
● Responsible for the day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales. Performs
sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational
processes and procedures. Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing,
manufacturing facilities, purchasing and other corporate departments), vendor resources and customers. Demonstrates a proactive approach
and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective.
● Order Processing: processes routine/ smaller customer orders accurately and timely by reviewing PO's for accuracy, freight terms,
transportation, pricing, technical specifications, part numbers and any other unique customer requirements. Resolve discrepancies with the
customer prior to order entry; enter sales orders into the Arrow ERP system working with shared services teams to resolve any complex
issues. Review backlog report throughout to determine how to fulfill orders most effectively while balancing product cost, customer delivery
expectations and vendor availability.
● Customers Service and Service Requests: Meets customer service agreements established in SOW. Respond quickly ad professionally to
customer requests for information relative to orders and RMA's requests for confirmations/invoices, credit status, expediting or shipping
requirements. Documents all customer requests for product returns or maintenance cancellations in an Oracle ERP system. Obtains all
related facts and makes the decision to accept or reject based on established guidelines.
●Backlog Management, Billing and Resolution of vendor Invoice Discrepancies and Claims: Maintain control of the open backlog of orders,
service requests and RMA's from entry through billing. From ongoing reviews of open orders and SRs/RMAs determine if the vendors have
shipped, entitled and or billed the order or return. Research and resolve vendor invoice variances caused by price, quantity, goods/services
receipts, freight and tax cde discrepancies.
● May manage customer quotes activities in line with customer specific strategies, quoting processes, and order management.
Job Complexity
● Has developed knowledge and skills through formal training or considerable work experience
● Entry level often for those with work experience in the skill area
● Works within established procedures with a moderate degree of supervision
● Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound
decisions
Experience / Education
Typically requires a 2 year degree and 2–4 years of experience or High school graduate with equivalent related experience. May require
specific certifications.
Location:
CN-Shenzhen, China (Upper Hills, Huang Gang Rd)Time Type:
Full timeJob Category:
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