Senior Customer Success Manager
At a glance
Senior Customer Success role at zetaglobal. Hasselt.
Pay not stated Customer Success Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Keep a regional client portfolio healthy by checking in regularly and visiting client and partner offices
- Find ways to improve clients’ marketing and communications through greater use of Zeta products and services
- Help sell additional work to current clients, shaping proposals, pricing, demonstrations and contract discussions
- Coordinate with technical and deliverability specialists to deliver suitable solutions for client needs
- Guide new clients through onboarding and move their programs from competing systems with technical and strategic support
What you bring
- At least five years in advertising, marketing or a related area, including three years in a comparable account management role
- A strong grasp of email, SMS, push notifications and website personalization
- An undergraduate degree in business, marketing or a related field
- Fluency in both Dutch and English
Who this fits
This senior client-facing role suits someone who can balance account growth and retention with onboarding, project planning and cross-team coordination. Expect some travel, with client and partner office visits and travel below twenty percent.
From the employer
Job Description
As a Client Success Manager (CSM), you will be responsible for the growth, satisfaction, and retention of a regional portfolio of Clients. By understanding each client’s business goals, you will be able to help them further leverage the omni-channel capabilities of the Selligent platform (previously known as Selligent Marketing Cloud) to drive a Consumer First Marketing program.
Responsibilities
- Responsible for retaining, growing, and developing accounts through daily/weekly interaction with clients and partners, and have periodic onsite visits at client and partner’s offices
- Identify opportunities within your client’s marketing and communication strategy that can be improved via incremental usage of Zeta Global products and services
- Consult and participate in all aspects of the sales cycle including, proposals, scoping, pricing, demonstrations, and contract negotiations, related to all opportunities across existing client base
- Partner with cross-functional teams, such as Technical Architects and Deliverability experts and be accountable for delivery of sound solutions
- Collaborate with Partners in the Zeta Global eco-system to drive product adoption and business development at existing clients leading to incremental usage of the Selligent platform
Accountable for onboarding new clients, ensuring smooth transition of programs from competitive systems. Implement plan for new programs, partnering with tech and strategic resources.
Required Skills
- A deep understanding and passion for email/SMS/Push Notifications/Website personalization
- 5 years of experience in advertising, marketing or related field; at least 3 years in a similar role as an Account Manager
- Comfort working in highly flexible, entrepreneurial environment
- Proven success working in cross functional teams
- Strong ability to establish priorities and make decisions
- Strong project planning and management skills
- Outstanding oral and written communication and presentation skills
- Strong team building and interpersonal skills
- Undergraduate degree in business, marketing or related field
- Some travel required (less than 20%)
- Fluency in Dutch and English is required
Offer
- An interesting job in a fast growing company
- Chance to work with global teams and brands, with international travel
- The opportunity of learning in a stimulating environment
- Competitive salary and benefits based on your experience
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS!
https://zetaglobal.com/press/?cat=press-releases
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