Senior Manager, Customer Success, Sales & Success - Ads and Amex Offers
At a glance
Senior Customer Success role at Egug. New York · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Build a merchant and advertiser opportunity pipeline, then use consultative selling to uncover growth opportunities
- Lead Amex Offers and Ads partnerships, bringing in new merchants and expanding revenue from current relationships
- Plan, deliver, and measure marketing and insights projects across internal teams and external partners
- Write sales proposals and create executive presentations from campaign performance analysis
- Use digital advertising and media sales experience to find opportunities and grow the merchant advertiser portfolio
What you bring
- Background in partner management or customer success with commercially successful client relationships
- A record of reaching or surpassing sales targets while handling an active existing-partner pipeline
- Experience in media sales or digital advertising, supported by strong quantitative and presentation skills
- Ability to turn complex technical material into clear recommendations for senior, non-technical audiences
- U.S. work authorization for American Express, because visa sponsorship is unavailable
Who this fits
You’ll suit a senior, advertiser-facing role that combines relationship management, consultative selling, analytics, and project ownership. You’ll need to work across multiple client engagements, communicate with senior marketing and advertising contacts, and present confidently to executives. The position is hybrid in New York and requires eligibility to work in the U.S. without employer-sponsored visa support.
From the employer
This Senior Manager position is an advertiser-facing subject matter expert responsible for engaging in strategic-level discussions and end-to-end project ownership for Amex Offers engagements. The successful candidate will have experience building and managing a merchant and advertiser pipeline and driving the consultative sales process to identify growth opportunities and effectively develop merchant relationships within their respective portfolio. A strong candidate should be able to leverage business insights to identify new and deepened partnership opportunities and develop strong relationships with senior level marketing, media and advertising contacts. Responsibilities include drafting proposals, working with marketing execution specialists and present robust campaign performance analyses. This role requires focused collaboration both internally and externally across a variety of teams and business partners.
- Relationship Management: Lead strategic partnerships with merchants, with a focus on engaging new partners and driving revenue growth through Amex Offers/Ads
- Consultative Selling: Build an active pipeline of opportunities and deliver compelling sales proposals to drive merchant advertiser engagement by utilizing consultative selling to assess needs, while leveraging industry & marketplace expertise
- Business Development: Cultivate a robust network and multi-level C-Suite relationships with merchant advertisers to grow relationships and Amex Offers engagement
- Marketing & Insights: Own end-to-end marketing and insights project planning, delivery, and measurement. Develop and deliver presentations to executives at merchant partners
- Ad Sales Experience: Utilize experience in digital and media ad sales to identify and pursue new advertising opportunities, expand the merchant advertiser portfolio, and maximize revenue from Amex Offers/Ads engagements
- Strong partner management and/or customer success experience, including a track record of success in nurturing existing relationships with internal and external clients that drive commercial outcomes
- Strategic thinker with a consultative sales approach
- Experience meeting and exceeding sales goals while managing an active pipeline of existing partners
- Strong communication skills and executive presence with the ability to probe/diagnose merchant needs and propose real-time customized solutions across all levels of the organization, internally and externally
- Effective quantitative skills that enable the analysis of data sets and generation of actionable recommendations with measurable value
- Experience translating complex, technical information to a non-technical audience and confidently present to senior management both inside and outside the company
- Strong problem solving, project management, analytical and presentation skills
- Ability to multitask and prioritize across a portfolio of clients and projects, with high attention to detail
- Prior experience in media sales or digital advertising
- Visa Sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
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