Senior Key Account Specialist-WARED

Zahid Tractor & Heavy Machinery zahid.com Open · verified Oct 22, 2026

Saudi Arabia Senior Account Management

At a glance

Senior Account Management role at Zahid Tractor & Heavy Machinery. Saudi Arabia.

Pay not stated Account Management salary

RoleAccount Management

SenioritySenior

LocationSaudi Arabia

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Own relationships with strategic customers, keeping service quality, retention and account revenue on track
Review business needs with clients and coordinate internal teams around service delivery
Track SLA performance, billing accuracy, delivery timing and complaint resolution across your accounts
Use client feedback and account trends to find cross-sell, upsell and service development opportunities
Support contract renewals, proposals and negotiations, and close the loop on major service escalations

What you bring

A bachelor’s degree in business, logistics, marketing or a related area
Three to five years in commercial leadership, with knowledge of B2B logistics and transportation services
Fluency in Arabic and English, plus strong written and spoken communication
Experience with CRM platforms and Microsoft Office, and the ability to turn commercial data into actions

Who this fits

This is a senior account role centered on strategic customers, commercial performance and coordination with operations, planning and finance. It has no direct reports.

From the employer

Job Summary

To lead and manage relationships with Wared’s strategic customers, ensuring service excellence, account retention, revenue growth and profitability. The senior key account specialist acts as a main point of contact for high-value clients, aligning internal teams to deliver on commercial and operational expectations while identifying opportunities for upselling and service development.

Key Accountabilities

Serve as the primary relationship owner for key customers, ensuring satisfaction, retention and revenue stability
Conduct regular business reviews with clients to understand evolving needs and align service delivery accordingly
Collaborate with internal teams to proactively manage end to end customer experience
Monitor account performance including service SLAs, billing accuracy, delivery lead times and complaint resolution
Drive account growth by identifying upsell or cross-sell opportunities based on operational trends and client feedback
Lead or support the renewal of contracts, commercial proposals, and negotiations process in collaboration with the commercial management
Act as the first escalation point for major service issues and ensure structured follow-up and closure
Maintain accurate documentation of customer interactions, pricing contract terms, and reporting KPIs

Knowledge, Skills and Aptitude

Educational Qualifications and Certifications: Bachelor’s degree in business administration, Logistics, marketing or related field.
Knowledge: Deep understanding of logistics and transportation services, particularly B2B contract servicin. Strong grasp of customer lifecycle management and account performance monitoring. Knowledge of pricing models, contract structures and SLA governance
Technical Skills: Proficiency in CRM platforms. Competence in Microsoft office suite. Ability to analyze commercial performance data and translate into actionable insights
Language Skills: Excellent verbal & written communication skills. Fluent in ARABIC and English
Experience: 3-5 years of experience in commercial leadership roles

Key Interactions

Key Internal Contacts: Commercial Team. Operations & Planning. Financial.
Purpose of Interaction: Collaborate on sales forecasts and revenue targets. Align on pricing strategies, promotions, and product offerings for key accounts. Ensure timely product availability and delivery schedules. Coordinate demand planning and inventory management for key clients. Review account profitability and payment terms. Monitor credit limits and resolve billing or invoicing issues.
Key External Contacts: Existing & prospective customers. Strategics partners.
Purpose of Interaction: Sales inquiries, quotations, relationship maintenance. Explore new business opportunities and partnerships.
Direct Reports: N/A