Guest Experience Host/Face-To-Face Lead Generator
At a glance
Mid-level Demand Generation role at Wynd. Grand Mercure Basildene Manor · full-time.
Pay not stated Demand Generation salary
growthroles summary, based on the employer's posting.
What you'll do
- Set up onsite guests for Member Updates or Club presentations during their visit
- Work toward monthly tour budgets and the role’s other performance measures
- Help confirm prospective guests meet the company’s tour qualification criteria
- Welcome and register guests, share local information, complete front desk paperwork and use communication equipment
- Call guests before arrival, escort them to rooms, offer porter assistance and arrange local information or bookings
What you bring
- You can provide guest-facing service while supporting the generation of presentation appointments
- You can handle guest registration, local inquiries, department paperwork and communication equipment
Who this fits
This role suits someone comfortable combining hospitality with face-to-face appointment generation at Grand Mercure Basildene Manor in Australia. Guest contact spans pre-arrival calls, room escorts and courtesy follow-ups.
From the employer
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.At Accor Vacation Club, part of Travel + Leisure, our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.
About the Role
Join our team as a Guest Experience Host/Face-To-Face Lead Generator, where you'll play a crucial role in enhancing our guests' stay by providing exceptional service and ensuring seamless operations at our front desk.
What You Will Be Doing as the Guest Experience Host/Face-To-Face Lead Generator:
- Sales Appointment Generation: Schedule onsite guests for Member Updates or Club presentations during their stay.
- Performance Targets: Meet monthly tour budgets and other key performance indicators.
- Tour Generation: Assist in ensuring prospects meet the Company's tour qualification specifications.
- Guest Concierge: Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment.
- Guest Assistance: Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings.
What's In It For You:
- Skills Development: Build your skills and expertise to reach your full potential and achieve your personal goals.
- Exclusive Perks: Unlock exclusive global discounts on accommodation, dining, lifestyle, and more, adding extra sparkle to your work-life experience.
- Continuous Learning: Gain full access to Accor's learning and development platform, offering thousands of courses and sessions to unlock your potential and expand your knowledge.
- Recognition and Rewards: Benefit from personalised reward and recognition programs, celebrating your contributions to our team's success.
- Vibrant Environment: Work in a dynamic and supportive environment that values diversity and inclusion.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
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