Face to Face Lead Generator & Guest Experience Host
At a glance
Mid-level Demand Generation role at Wynd. Mantra on View · full-time.
Pay not stated Demand Generation salary
growthroles summary, based on the employer's posting.
What you'll do
- Greet owners and visitors at reception, record their details, then make them feel welcome
- Talk with guests in person, assess their interest and secure bookings for livestream sales tours
- Introduce guests to the benefits of the Travel & Leisure community
- Coordinate with Resort Operations and track team and personal KPIs while completing required records
What you bring
- You have worked in hospitality, customer service or face-to-face marketing
- You communicate confidently with guests and bring a positive, energetic, self-motivated approach
- You present yourself professionally, attend to details and can use computers; PMS experience is a plus
Who this fits
This role suits someone who enjoys welcoming guests and engaging them face to face. You must be available for shifts scheduled from 8:00 am to 8:00 pm, including weekends and public holidays, and work across multiple Gold Coast Sales locations.
From the employer
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
If you’re confident, people-focused, and enjoy face-to-face engagement, this is your opportunity to join us.
As a Guest Experience Host, you’ll combine front-of-house hospitality — welcoming guests, building rapport, and booking guests into livestream sales tours.
What You'll Do
- Welcome and register owners and guests at the front desk
- Engage guests face-to-face to build rapport and generate livestream tour bookings
- Qualify prospects and book appointments for livestream Sales Centres
- Promote the benefits of the Travel & Leisure community
- Work closely with Resort Operations to deliver a seamless guest journey
- Meet individual and team KPIs
- Complete required system updates and paperwork
Weekend and public holiday availability is required, with the flexibility to work across multiple Gold Coast Sales sites in a roving capacity. Candidates must be available to work rostered shifts between 8:00 am and 8:00 pm.
What You'll Bring
- Experience in hospitality, customer service, or face-to-face marketing
- Strong communication skills and confidence engaging guests in person
- A positive, energetic, and self-motivated approach
- Professional presentation and attention to detail
- Computer literacy; PMS experience (Hirum, Fidelio, Opera) advantageous
- Ability to work flexible shifts including weekends and public holidays
What's In It For You?
- Attractive incentive and recognition program
- Career growth within a global, values-driven organisation
- Professional development opportunities
- Discounted stays across Australia, Fiji, and New Zealand
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
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