Italian-Speaking Customer Success Specialist (Social Media)
At a glance
Mid-level Customer Success role at Workster Jobs. Sofia.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Check client product integrations for completion and quality before customers move forward
- Move new Hiring Enterprise Program customers through implementation setup and onboarding milestones
- Increase adoption, usage, engagement, license activation and value across the client Hiring platform
- Log customer activity in the CRM and handle troubleshooting tickets through the appropriate queues
- Guide customers on product best practices while coordinating with internal teams
What you bring
- Fluent Italian and English at C1 level are required for client-facing work
- Background in customer support, Customer Success, Talent Acquisition, recruitment, training, adoption, change, account management or project work
- Strong command of Outlook, Word, PowerPoint and Excel, plus comfort working in CRM case queues
- Clear communication, organization, prioritization and relationship-building skills with limited supervision
Who this fits
You will suit a mid-level customer success role focused on onboarding, adoption, customer activity and ticket handling. The job requires working onsite in Sofia on Wednesdays and Thursdays, with a Monday to Friday schedule from 10:00 to 19:00. Relocation support is available if you are not based in Sofia.
From the employer
Workster is partnering with a global technology services provider to recruit a Italian-speaking Customer Success Specialist. In this role, you will support a major social media hiring platform with their customer success programs, ensuring clients are highly satisfied and getting effective performance and ROI.
Your Role
Provide quality assurance, through checking all client product integrations are completed
Responsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers
Deliver customer value through ensuring our customers are successful with the client Hiring program in terms of adoption, usage and engagement
Maintain a deep understanding of client products to effectively guide customers on best practices · Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the client Hiring platform
Track and record customer activity in a timely manner in systems of record (e.g., CRM system)
Help triage troubleshooting tickets
Your Qualifications
Fluent Italian and English (C1)
Experience in BPO/client support functions, Customer Success, Learning & Development, Talent Acquisition or Agency Recruitment, Product Adoption, Change Management, Account Management, Customer Training, Business Transformation, Project Management
Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
Excellent communication, collaboration, organizational and project management skills
Ability to interact comfortably with both clients and internal departments
Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
Ability to work on queues/cases/tickets out of CRM platforms
The ability to build trust quickly and develop strong relationships
The Offer
Hybrid working model – Wednesdays and Thursdays on site in Sofia
Very competitive salary package and benefits
Relocation provided if you are not based in Sofia
Monday to Friday, 10:00–19:00 working schedule.
Fully paid training and continuous learning opportunities.
Clear career development paths within an international organization.
Health and wellbeing initiatives and a competitive benefits package.
Supportive, professional work environment with cross-functional collaboration.
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