Customer Success Partner (Czech & Slovak)
Atlean World Open · verified Sep 24, 2026 At a glance
Mid-level Customer Success role at Atlean World. Sofia · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Handle customer questions through phone, chat, and email with a helpful, solutions-oriented approach
- Resolve customer issues while creating positive experiences during each interaction
- Apply brand instructions and quality expectations consistently across customer contacts
- Record and maintain customer conversations in the appropriate systems
- Coordinate with teammates to improve the service you deliver
What you bring
- Fluent Czech, solid English at least at B2 level, and C1, C2, or native working-language proficiency
- Strong communication, active listening, patience, empathy, and a positive approach to customer work
- Confidence switching between computer tools while handling multiple tasks
- Availability for shift work, a clean criminal record, and a valid work permit or European passport
Who this fits
You’ll suit a customer-facing role where Czech fluency, English communication, empathy, and practical problem-solving matter every day. The job is based onsite in Sofia, Bulgaria and includes shift availability. You must live in an EU country, submit your CV in English, and hold a valid work permit or European passport.
From the employer
Atlean World is an International HR Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.
Your Next Job, Without Boundaries! 🌍
We are offering a great work experience in Sofia, Bulgaria for a role as a Customer Success Partner (Czech & Slovak).
Why a Customer Success Partner (Czech & Slovak) role is great for your professional and personal development:
• Live in Sofia, Bulgaria and embrace multicultural experiences
• Represent a global brand
• Fast-track career development opportunity
HOW YOUR DAY-TO-DAY IN THIS ROLE WOULD LOOK LIKE:
• Answering customer questions by phone, chat and/or email with a friendly, solution-focused attitude
• Solving problems and creating positive experiences for every customer you speak with
• Following the brand's guidelines and quality standards on every interaction
• Logging and updating customer interactions in the relevant systems
• Working closely with your team to keep improving the service you provide
Requirements
What do you need to be successful at this job?
• Language Maestro: Fluent in Czech, good English
• Strong communication and active listening skills
• A problem-solving, can-do mindset
• Comfortable using computer systems and multitasking between tools
• Patience, empathy and a positive attitude
• Availability to work in shifts
• Solid C1, C2 or native level in the working language
• Minimum B2 English
• Clean criminal record
• Valid work permit or European passport
Benefits
By joining this role, this is what you can expect:
• Fixed salary plus performance bonuses
• Signing or welcome bonuses depending on eligibility
• Fully paid training (2, 4 or 6 weeks depending on project)
• Choice of on-site, hybrid or fully remote-in-Bulgaria work models
Relocation Package is included:
• For other roles: flight covered up to €150, up to 21 days of accommodation, help securing an apartment in Sofia, and a €300/month gross accommodation allowance
Football tournaments, beach barbecues, surf lessons, and cultural events await!
Make it your Next Job Without Boundaries! 🌍
Get to know more about Atlean World 👇
Atlean World is going to be your recruitment partner during the whole journey: Guiding Your Odyssey with Atlean World
Personal Touchpoint: As soon as you hit "Apply," one of our expert recruiters will reach out to you. Expect a friendly conversation where we dive into the details of the role, helping you understand the ins and outs.
Q&A Session: Have questions? Curiosities? Our recruiters are your go-to resource. We'll address all your queries, ensuring you have a comprehensive understanding of the opportunity you're stepping into.
Making it Happen: Once you're well-informed and excited about the role, we get you ready for the next steps and connect you with our esteemed client. Think of us as the bridge that links your aspirations with the right opportunity.
Ongoing Support: Your journey doesn't end with the introduction. We remain at your service for any further questions or assistance you may need throughout the recruitment process. From clarifying role specifics to offering guidance, we're here for you.
🚀 After you apply, you will receive more detailed information about the opportunities available.
📄 Please remember: your CV must be sent in English.
🌍 To join this journey, you should be a resident of a country within the European Union.
💌 Ready for your next adventure? Apply now with Atlean World and let's make it happen together!
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