Customer Success Specialist
Wonderschool Open At a glance
Mid-level Customer Success role at Wonderschool. San Francisco · no salary stated · we estimate $123,750–$199,070.
Wonderschool has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Get providers onboarded and active, helping them publish listings, enroll families, and recruit staff
- Manage renewals and retention across your accounts, watching for growth potential and stepping in when customers are at risk
- Keep provider relationships engaged after onboarding through regular check-ins and expansion discussions
- Bring provider feedback to product, engineering, sales, and leadership to inform roadmaps and go-to-market choices
- Develop customer success processes and AI-assisted tools, dashboards, and account tracking systems
What you bring
- At least two years in sales, account management, or customer success
- Education experience, ideally in early childhood education
- Experience creating products or internal tools and practical comfort working with AI tools
Who this fits
This mid-level role suits someone who can handle provider relationships while helping shape customer success processes and tools. You’ll work in the San Francisco office five days a week.
From the employer
About Wonderschool
Wonderschool’s mission is to ensure every child has access to early childhood education that helps them realize their full potential. We empower small business owners - childcare providers - to launch and grow programs through software, coaching, and support, while partnering with governments to modernize childcare infrastructure.
We are building a category-defining platform at the intersection of marketplace, SaaS, and public sector systems - now increasingly powered by AI. Our products help providers run and grow their businesses, from enrollment and marketing to licensing, compliance, and daily operations.
Our team is small, fast-moving, and deeply focused on building systems that scale. We value people who take ownership, experiment quickly, and use modern tools - including AI and automation - to increase their leverage and impact.
What You’ll Do
Onboard and activate providers - listing live, enrolled, recruit and hire.
Own retention and renewals across your book - track account health, spot accounts ready to grow, and step in on at-risk ones before they churn.
Run regular check-ins and surface expansion opportunities so the relationship stays active past onboarding.
Be the voice of the provider and the program back to product, engineering, and sales.
Help build out our CS playbook as we scale - processes, metrics, cadences, and how we segment accounts.
Partner with Sales, Product, and leadership to feed customer insight into the roadmap and go-to-market decisions.
Build and improve AI-driven workflows - using AI tools to help build the products, dashboards, and tracking systems your accounts rely on.
What You Bring
2+ years in sales, account management, or customer success.
A background in education; early childhood education preferred.
Experience building products or internal tools, with hands-on comfort using AI tools.
Location
Based in San Francisco, in-office with the team, five days a week.
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