Customer Success Associate
Wolters Kluwer Open · verified Sep 21, 2026 At a glance
Entry-level Customer Success role at Wolters Kluwer. Wilmington · full-time · $37,700–$63,200 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Handle international customer orders across the company’s business segments
- Resolve unusual customer questions and specialized product or service problems
- Use customer information to spot value and upselling possibilities
- Serve as the contact for priority customers and major projects
- Turn customer feedback into suggestions for improving products and services
What you bring
- Strong written and spoken communication for customer and internal interactions
- Experience using CRM systems effectively to manage customer work
- Ability to interpret customer data and act on complex issues
- In-depth knowledge of the company’s products and services
- FinCen ID required for handling designated cases and requests
Who this fits
You’ll suit work that combines international customer requests, detailed problem-solving, data interpretation, and coordination with sales, vendors, domestic teams, and relationship managers. The role is hybrid in Wilmington, with possible onsite interviews at a Wolters Kluwer office. Interviews must be completed without AI tools or outside prompts, and virtual backgrounds must be removed.
From the employer
As a Customer Success Associate for the Global Services Team, you will leverage specialized skills to address international customer requests. You will be essential in cultivating customer relationships and ensuring customers derive maximum value from our products and services.
Responsibilities:
• Manage international orders for customers across all business segments.
• Address non-standard customer inquiries and troubleshoot specialized issues.
• Analyze customer value and upselling opportunities.
• Act as the point of contact for high-priority projects and/or customers.
• Develop recommendations based on customer feedback for product/service improvement.
• Collaborate with domestic and managed services, vendors, sales, and relationship management teams to enhance customer experience.
• Foster client relationships through proactive engagement.
• Review vendor communication and make updates based on jurisdictional changes.
• Handle direct cases, subcases, client calls, and handoffs for requests/orders (FinCen ID required).
Skills:
• Communication: High-level verbal and written communication skills.
• Problem-Solving: Ability to address and resolve complex issues.
• Analytical Skills: Strong ability to interpret and act on customer data.
• Technical Proficiency: In-depth knowledge of company products/services.
• CRM Management: Proficient and effective use of CRM systems.
• Customer Advocacy: Strong focus on representing customer needs within the company.
• Cross-Functional Collaboration: Effective teamwork across different departments.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$37,700.00 - $63,200.00 USDThis role is eligible for Bonus.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
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