Customer Success Associate
At a glance
Junior Customer Success role at AppsFlyer. Beijing.
Pay not stated Customer Success salary
growthroles summary, based on the employer's posting.
What you'll do
- Help clients get value from the platform and apply mobile marketing best practices
- Teach customers how to use AppsFlyer, encourage feature use and strengthen ongoing product engagement
- Bring customer feedback to Product and R&D, and share relevant releases or content with clients
- Run business reviews with decision-makers and executives, while pursuing upsell and cross-sell opportunities
- Support new-customer sales and guide clients through a smooth onboarding
What you bring
- Two to four years working in digital marketing, analytics or product management
- Strong program management and communication skills
- Experience with Salesforce, Asana, Slack or other listed tools
Who this fits
This junior customer success role suits you if you enjoy personalized client support, building trusted relationships and helping customers resolve issues. You’ll work directly with clients and help represent their feedback internally. The role is based in Beijing.
From the employer
At AppsFlyer, we believe every challenge is an invitation to innovate. We’re looking for an Customer Success Associate to help us shape the future of measurement. In this role, you’ll work with talented professionals across the globe, within a culture that values curiosity, collaboration, and personal development. If you're ready to bring your skills to a global stage, this is your chance to make an impact.
When we say obsession, we mean we will do everything to make you feel those AF vibes; whether it’s company breakfasts, happy hours and parties, our connection to each other is always a core focus. Do you believe in personalized service? Do you understand the value of trust, accessibility and the personal touch when it comes to cultivating business relationships? Then you just might be the right candidate for one of our Customer Success Associate positions. This is an opportunity to be AppsFlyer’s eyes and ears with the clients. Help them work through their issues. Be ahead of the curve by sharing new product releases or content relevant to their business. Listen to their feedback to help the Product and R&D team innovate new features. Ultimately, you’re there to ensure that our customers are more successful.
What you will do:
- Ensure that the client gets value from AppsFlyer platform
- Provide client with best practices on Mobile marketing
- Train clients on AppsFlyer, drive feature adoption and enhance product stickiness.
- Be the clients’ voice inside AppsFlyer
- Drive upsell and cross-sell opportunities with clients
- Deliver business review to decision makers and c-level executives
- Assist with closure of new logos and ensure smooth onboarding experience
What you have:
- 2-4 years of experience with digital marketing / analytics / product management
- Excellent program management skills
- Excellent communication skills
- Experience with tools like: Salesforce, Asana, Slack
At AppsFlyer, we’re committed to building a diverse and inclusive workplace. Don’t meet 100% of the qualifications? if you’re excited about this role and believe you have the skills to succeed, we encourage you to apply.
Bonus Points:
- Preferred experience in servicing SaaS products
- Preferred experience with mobile advertising / analytics landscape in China
- Being recommended by an AppsFlyer employee
AppsFlyer is a global company with 20 offices worldwide. Through mental health programs like Be Well, the Global Employee Exchange Program, and fitness programs, we empower our people to thrive physically, mentally, and professionally.
Here, titles don’t define us-ideas do. You’ll thrive in a culture where everyone’s input shapes the future.
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