Associate Director, Revenue Operations Strategic Transformation
Wolters Kluwer Open At a glance
Director-level Revenue & Sales Operations role at Wolters Kluwer. Madrid · full-time.
Pay not stated Revenue & Sales Operations salary
growthroles summary, based on the employer's posting.
What you'll do
- Lead revenue transformation programs tied to growth, carrying work from planning through field rollout and measurable results
- Use performance patterns to spot commercial gaps, then work with divisional leaders to prioritize fixes
- Run sales productivity initiatives across seller activation, manager coaching, pipeline creation and forecast discipline
- Build repeatable operating models, governance and playbooks, while managing program risks, resources and dependencies
- Turn productivity findings into field-ready sales plays, then track adoption and refine what works across divisions
What you bring
- A bachelor’s degree in business, management or a related area, plus a required PMP credential
- At least ten years across Revenue Operations, Sales Operations, Business Operations, Commercial Excellence, consulting or transformation
- A record of delivering major change in complex global settings and managing strategic programs with cross-functional workstreams
- Experience influencing executive and divisional leaders to deliver measurable change, with strong knowledge of sales methods and commercial models
Who this fits
This senior transformation role suits someone who can guide complex programs, influence senior leaders and turn commercial analysis into changes sellers can use. The position is hybrid in Madrid. Candidates may need to attend an on-site interview at a Wolters Kluwer office; interviews must be completed without AI tools or outside prompts.
From the employer
ABOUT THE ROLE:
The Associate Director will play a critical role in a newly centralized, global Revenue Operations function, shaping and scaling the capabilities that improve commercial performance across Wolters Kluwer. The role will lead high-impact transformation programs that strengthen seller productivity, commercial execution and operating effectiveness.
Partnering with divisional leaders and cross-functional teams across Revenue Operations, Sales, Finance, HR and Enablement, the Associate Director will turn business insights into action to drive real change in a fast-paced environment. The role will build industry standard programs that can scale globally, with clear measures across ACV, pipeline, adoption and seller productivity. The Associate Director will champion & pilot AI-first ways of working at every opportunity.
Main responsibilities:
- Lead a portfolio of strategic revenue transformation programs aligned to growth priorities.
- Drive cross-functional RevOps workstreams from strategy through field execution, adoption and measurable impact.
- Partner with divisional leaders to identify challenges, prioritise opportunities and accelerate action.
- Use business insights and performance trends to identify gaps and drive targeted improvements.
- Lead sales productivity programs spanning seller activation, manager coaching, pipeline generation and forecast discipline.
- Champion an AI-first mindset, embedding automation and AI into programs, processes and ways of working.
- Design scalable operating models, governance, standards and repeatable playbooks.
- Manage portfolio priorities, interdependencies, risks, resources and benefits realisation.
- Build senior stakeholder alignment and lead change adoption across global, matrixed teams.
- Translate productivity insights into prescriptive sales plays the field can execute.
- Own program activation, adoption tracking and continuous improvement.
- Pilot, measure and scale proven practices across divisions.
Skills Required:
- Large-scale transformation and enterprise change leadership.
- Revenue Operations, Business Operations and Commercial Excellence.
- Sales productivity, pipeline, forecasting and performance management.
- Knowledge of MEDDPICC, Challenger, Miller Heiman or comparable sales methodologies.
- Program portfolio leadership, prioritisation and delivery governance.
- Cross-functional influence in complex, global matrix organisations.
- Operating-model design, process optimisation and benefits realisation.
- Business insight, problem solving and data-driven decision making.
- Executive communication, storytelling and trusted-advisor skills.
- Change management, stakeholder engagement and adoption planning.
- AI-first mindset with practical application of automation and generative AI.
- High agency, adaptability and a strong delivery focus.
Qualifications:
Education: Bachelor’s degree in Business, Management or a related discipline. PMP qualification required.
Experience:
- 10 years in Revenue Operations, Sales Operations, Business Operations, Commercial Excellence, Consulting or Transformation.
- Proven track record delivering large-scale transformation in fast-paced, complex global organisations.
- Experience managing a portfolio of strategic programs and multiple cross-functional workstreams.
- Demonstrated success partnering with executive and divisional leaders to drive measurable business change.
- Strong knowledge of sales methodologies, commercial operating models and sales productivity levers.
- Experience using AI, automation or digital capabilities to improve productivity is preferred.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
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