Account Manager - Base44
At a glance
Manager-level Account Management role at Wix. Tel Aviv · full-time.
Pay not stated Account Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Guide business customers through setup and adoption, then keep them engaged with the platform
- Find renewal, upsell and cross-sell potential while watching usage and customer health for signs of churn
- Lead business reviews that connect platform value to customer objectives
- Share customer needs with product, engineering and leadership, coordinating with sales, marketing and support
- Build AI-enabled workflows, automations and playbooks that help the team manage accounts at scale
What you bring
- At least four years in account management or customer success at a B2B technology company
- Background serving mid-market and enterprise clients in SaaS, AI, developer tools or another related technology field
- Evidence of expanding accounts, winning renewals and keeping customers satisfied
Who this fits
This role suits someone who combines customer relationship work with growth efforts and enjoys building practical processes with AI tools. The role is listed in Tel Aviv as onsite. The listing also describes three workdays each week at a New York office.
From the employer
We’re building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As an Account Manager, you’ll be instrumental in managing business customers (from SMB to enterprise), nurturing long-term partnerships, ensuring they realize maximum value from our platform, championing their success, and identifying opportunities for growth.
This role is ideal for a customer-centric professional who thrives in a fast-paced, entrepreneurial environment and is excited to foster relationships that drive both customer satisfaction and business expansion. You’ll have a foundational role in scaling our business, advocating for our customers, and shaping a best-in-class customer experience.
We’re building the go-to-market team for Base44, an AI-powered software development platform
Responsibilities:
- Own and nurture relationships with our business customers, serving as their primary point of contact and trusted advisor
- Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform
- Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells
- Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention
- Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams
- Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience
- Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives
- Use AI tools proactively to enhance your own productivity and the team’s from drafting - communications and synthesizing customer insights to building lightweight internal tools that reduce manual work
- Maintain and continuously improve how we work - building automations, templates, and AI-powered workflows that scale how the team manages accounts and tracks customer health
- Help define our operating motion from day one - establishing scalable playbooks, tooling, and AI-assisted processes that grow with the team
At Wix, we believe our best work happens together. Our work model is fully in person, with 3 days a week from our New York office.
- 4+ years of account management or customer success experience in a B2B technology company, preferably a startup
- Experience managing mid-market and enterprise customers in SaaS, AI, developer tools, ML, or related technology sectors
- Proven track record of driving account growth, renewals, and customer satisfaction
- Exceptional communication, presentation, and relationship-building skills
- Strong problem-solving abilities and a passion for helping clients achieve their goals
- Organized, proactive, and comfortable operating in a high-growth, fast-changing environment
- A builder’s mindset: you’re comfortable experimenting with AI tools, automating repetitive tasks, and figuring things out - you don’t wait for a system to exist before creating one
- Bonus: Experience with AI platforms, developer-focused solutions, or technical customer onboarding
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