Account Manager - Payouts

Wise Open · verified Sep 11, 2026

Hybrid Austin Full-time Manager Account Management

Mid-level Account Management role at Wise. Austin · full-time · $120,000–$150,000 base.

SalaryStated by Wise

$120,000 – $150,000

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Guide enterprise partners from signed contract to their first successful payout, coordinating pre-sales and implementation
Expand account revenue through new corridors, currencies, payout flows, business units, and higher processing volume
Act as the hands-on technical contact, diagnosing API failures, webhook issues, and settlement discrepancies
Create onboarding playbooks, health scores, QBR structures, and escalation routes for the new business line
Track usage and partner business changes to spot operational risks, expansion opportunities, and compliance needs

What you bring

At least four years in post-sale account, customer success, or partner management within payments, fintech, or API infrastructure
A record of delivering expansion and net revenue growth, beyond customer satisfaction or NPS results
Working knowledge of APIs and payment infrastructure, with the ability to scope and troubleshoot technical problems
Comfort operating with ambiguity and creating processes from the ground up
Skill with transaction and usage data for evaluating account health and finding growth opportunities

Who this fits

You’ll fit a builder-oriented role serving North American enterprise accounts on a newly formed Payouts team. The work suits someone comfortable owning post-sale relationships, technical issue triage, revenue growth, and new operating processes. The role is based in Austin with a hybrid setup.

From the employer

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Wise Platform powers cross-border payments for banks, enterprise corporations, and global tech platforms. The Payouts team specifically serves high-volume enterprise clients—such as creator economy platforms, content licensing firms, and gig-economy businesses—that rely on Wise’s API infrastructure to send funds globally at scale.

As one of the first three hires on this newly formed team, you will own the entire post-sale lifecycle for North American enterprise accounts. You will be responsible for driving partner onboarding, ensuring smooth API integrations, maintaining account health, and proactively driving net revenue expansion through corridor, currency, and volume growth. In addition to client-facing duties, you will build the foundational account management playbook, escalation paths, and partner health frameworks for this business line.

Key Responsibilities:

1. Partner Onboarding & Go-Live (30%)

Partner with Pre-Sales and Implementation teams to project-manage newly signed enterprise accounts from contract execution to first successful payout run.
Ensure flawless technical go-lives to rapidly transition signed contract value into active processing volume.

2. Account Expansion & Revenue Growth (30%)

Own net revenue retention and expansion targets across your portfolio, driving adoption of new payment corridors, currencies, payout flows, and additional business units.
Translate pre-sale business cases into post-sale operational reality, actively growing volume month-over-month.

3. Technical Relationship Management & Portfolio Health (20%)

Serve as the primary, hands-on point of contact for live enterprise partners (e.g., creator platforms, marketplaces, gig-economy firms).
Act as a first-line technical resource to triage API batch failures, webhook errors, and settlement discrepancies directly with partner engineering teams before escalating to internal engineering.
Monitor transaction volume metrics continuously to identify usage anomalies, operational risks, or drop-offs ahead of formal account reviews.

4. Function Building & Operational Excellence (10%)

Design, test, and implement foundational post-sale processes, including client onboarding playbooks, account health scoring models, QBR formats, and internal escalation paths.
Collaborate cross-functionally with Global Wise Platform teams across Technical Support, Compliance, Pricing, and Product to optimize client experience and workflow efficiency.

5. Risk & Compliance Monitoring (10%)

Monitor evolving partner business models and payment flows to identify potential regulatory or compliance shifts, partnering with internal Compliance teams to adjust operational setups as needed.

Experience: 4+ years of post-sale account management, customer success, or partner management experience in payments, fintech, or technical API infrastructure.
Proven Track Record: Demonstrated experience meeting or exceeding quantified expansion and net revenue growth metrics (not solely customer satisfaction/NPS scores).
Technical Aptitude: Clear understanding of API and payment infrastructure concepts; able to accurately scope and diagnose client technical issues to drive quick resolution with internal engineering and product teams.
Builder Mindset: Strong comfort level with ambiguity, unstructured environments, and building operational playbooks from scratch.
Data Fluency: Proven capability using transactional data and client usage metrics to assess portfolio health and surface expansion opportunities.

Interested? Find out more:

👋 Wise Platform: who we are, what we do

👀 How we work: a practical guide

⚙️ The Wise Tech Stack, 2022 Edition

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

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