Account Manager (Managed / Professional Services)
Hybrid London Full-time Manager Account Management
At a glance
Mid-level Account Management role at Wanstor. London · full-time.
Pay not stated
RoleAccount Management
SeniorityManager
LocationLondon
WorkplaceHybrid
EmploymentFull-time
PostedAug 28, 2026 · 4w ago
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage customer accounts with responsibility for retention and revenue expansion
- Find upsell and cross-sell opportunities across managed services, projects, and other solutions
- Run account reviews that connect services with customers’ goals and longer-term plans
- Coordinate with delivery and technical teams to maintain a strong customer experience
- Handle renewals, pricing, contracts, and account risks before they affect relationships
What you bring
- Account management or account executive experience in an MSP or IT services setting
- A record of expanding and retaining customer accounts through strong commercial judgment
- Working knowledge of managed services, cloud, security, and modern workplace offerings
- Confidence discussing strategic and commercial topics with both customers and technical stakeholders
Who this fits
This role suits a commercially minded account manager who can advise customers, develop strategic relationships, and take ownership of account outcomes. You’ll work in a hybrid setup in London and collaborate with delivery and technical teams. The position centers on customer growth and retention rather than hands-on technical delivery.
From the employer
We’re looking for an Account Manager to take ownership of a portfolio of customers, building strong relationships, driving growth and helping clients get maximum value from everything Wanstor has to offer.
You’ll work closely with customers to understand their priorities, challenges and ambitions, connecting them with solutions across cloud, cyber security, managed services, networking, modern workplace and our growing AI capabilities.
Acting as a trusted advisor, you’ll bring new ideas to customers, identify opportunities to expand and develop accounts, and help organisations understand how emerging technologies — particularly AI and automation — can transform the way they work.
It’s a consultative, commercially focused role where customer success and growth go hand in hand. You’ll have the opportunity to build genuinely strategic relationships, shape technology roadmaps and grow your accounts by delivering real value.
You’ll work closely with customers to understand their priorities, challenges and ambitions, connecting them with solutions across cloud, cyber security, managed services, networking, modern workplace and our growing AI capabilities.
Acting as a trusted advisor, you’ll bring new ideas to customers, identify opportunities to expand and develop accounts, and help organisations understand how emerging technologies — particularly AI and automation — can transform the way they work.
It’s a consultative, commercially focused role where customer success and growth go hand in hand. You’ll have the opportunity to build genuinely strategic relationships, shape technology roadmaps and grow your accounts by delivering real value.
- Own and develop a portfolio of customer accounts, with accountability for revenue growth and retention
- Build strong, trusted relationships with key stakeholders across your accounts
- Identify and drive upsell and cross-sell opportunities across managed services, projects, and solutions
- Lead regular account reviews, aligning Wanstor’s services to customer goals and future plans
- Work closely with internal delivery and technical teams to ensure a high-quality customer experience
- Manage commercial conversations including renewals, pricing, and contract discussions
- Proactively spot risks within accounts and take action to protect revenue and relationships
- Proven experience in an Account Executive/Manager role within an MSP or IT services environment
- Strong commercial awareness with experience growing and retaining customer accounts
- A solid understanding of core IT services such as managed services, cloud, security, and modern workplace
- Ability to hold credible conversations with technical stakeholders, even if you are not hands-on
- Confidence in leading customer conversations, including commercial and strategic discussions
- Strong communication and stakeholder management skills
- A proactive, ownership-driven mindset
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