Customer Success Manager
Mid-level Customer Success role at Vooma. San Francisco · full-time · $115,000–$150,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage a customer portfolio as the main contact while increasing platform use, engagement, and expansion
- Tune AI setups with customers so they fit day-to-day workflows
- Run business reviews and turn account data into practical recommendations
- Bring customer needs to Product and Engineering and help shape the roadmap
- Coordinate new-feature launches and strategic rollouts to support adoption and growth
What you bring
- At least two years in customer success, account management, or another customer-facing role
- Build trust across organizational levels through clear communication and strong interpersonal skills
- Stay organized and proactive while handling several accounts at once
- Work hands-on with customers and keep ego low when solving detailed problems
- Show enthusiasm for AI and adapt readily to changing workflows
Who this fits
This role suits a hands-on customer success professional who enjoys detailed customer work, cross-functional coordination, and evolving AI workflows. You will work in person in San Francisco and travel approximately 10-20%. Experience in logistics, supply chain, enterprise SaaS, enterprise accounts, AI or automation, or startups is welcomed but listed as a nice-to-have.
From the employer
About Vooma
Enterprise software is undergoing a fundamental transformation. The world is shifting from systems of record to systems of automation: AI co-workers that work alongside logistics teams to help them win and move more freight.
Vooma's mission is to give the people who keep America's economy moving the best tools to win and execute freight. We are building the AI orchestration platform for the logistics industry, from quote to cash, automating repetitive work so teams can focus on service, speed, and scale. Vooma is growing fast with a lean team, supporting some of the most prominent industry players, including Echo, MoLo, Project44, Evans, Sunset Transportation, and more.
Vooma is backed by Index Ventures, Craft Ventures, Y Combinator, and executives and founders from across the logistics industry.
About the role
This is a rare opportunity to join an experienced, high-performing team at an inflection point, early enough to have an outsized impact and learn firsthand how an innovative, AI-native company operates.
As Customer Success Manager, you'll own the relationship with a growing portfolio of customers, ensuring they fully adopt Vooma's platform, realize measurable value, and grow with us over time. You'll be the conductor that coordinates between customers and the Vooma team to get problems solved and ensure every customer has an exceptional experience. The best candidates get deep in the details alongside their customers, doing whatever it takes to drive success, and are excited about operating at the forefront of AI and constantly adapting to new ways of working.
Responsibilities
Own a portfolio of accounts as the primary point of contact, driving adoption, engagement, and expansion
Work closely with customers to refine AI configurations and approaches which fit with their workflows
Conduct regular business reviews, translating data into actionable insights and recommendations
Partner with Engineering and Product to advocate for customer needs and influence the roadmap
Lead rollout and communication of new products and features, playing a central role in driving adoption
Facilitate account expansion and further strategic rollout with customers
Must haves
2+ years of experience in customer success, account management, or a customer-facing role
Whatever it takes mentality and low ego; you get into the details with customers without hesitation
Strong communication and interpersonal skills, with the ability to build trust across levels of an organization
Organized and proactive, with the ability to manage multiple accounts simultaneously
Excitement about AI and a hunger to constantly adapt to new workflows
Nice to haves
Experience in logistics, supply chain, or enterprise SaaS
Experience serving enterprise customers / clients
Familiarity with AI or automation products
Startup experience
Compensation
The opportunity to join a formidable team early enough to have an outsized impact and learn how an innovative business operates holistically
Competitive compensation and meaningful equity upside
Medical, dental, vision coverage
This role is based in person in San Francisco, CA, with approximately 10-20% travel.
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