Customer Success Manager

Mintlify mintlify.com Open · verified Sep 11, 2026

On-site San Francisco | New York City Full-time Manager Customer Success

Mid-level Customer Success role at Mintlify. San Francisco | New York City · full-time · $140,000–$210,000 base.

SalaryStated by Mintlify

$140,000 – $210,000

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll manage high-value customer accounts and build trust with business and technical leaders
You'll run stakeholder touchpoints and quarterly business reviews to support adoption and retention
You'll map accounts, uncover growth opportunities, and coordinate expansion planning with Sales
You'll build proactive processes for onboarding, adoption, renewals, expansion, and at-risk retention
You'll turn customer feedback into product input and coordinate technical issue resolution with Product and Support

What you bring

You have experience in customer-facing technical work with large customers
You explain technical ideas clearly and understand API documentation and technical writing
You have web development experience with HTML, CSS, and JavaScript
You understand Git workflows, version control, customer data across platforms, and product analytics
You can build automation workflows in customer success tools

Who this fits

You'll suit a relationship-focused operator who can advise technical stakeholders, coordinate across teams, and replace reactive account management with measurable processes. The role is onsite in the United States and works with Sales, Support, Customer Success, Product, Marketing, and the CEO. Success depends on improving retention, generating expansion opportunities, increasing customer satisfaction, and helping customers realize value quickly.

From the employer

Why Mintlify?

We're on a mission to empower builders.

Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.
Small team, huge impact: We recently passed 65 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory.
Culture of slope over y-intercept: We value learning velocity, grit, and unapologetically unique personalities.

We grew in value faster than headcount and we’re looking to align the two quickly.

About the Role

This is an customer-facing role focused on strategic relationship management and retention. You'll own some of our highest-value accounts, building systematic processes to drive adoption, retention, and a great customer experience while establishing yourself as a trusted advisor to some of the world's leading technology companies.

This role requires strong relationship-building skills, commercial acumen, and experience managing complex stakeholder relationships. You'll be responsible for transforming reactive account management into proactive strategic partnerships that drive measurable business outcomes.

Key Responsibilities

Own and manage a customer portfolio
Establish regular touch points and quarterly business reviews with key stakeholders across
Build relationships with leadership and technical decision-makers
Create comprehensive account mapping across multiple functions and product teams
Drive cross-functional adoption and strategic initiatives
Identify and develop growth opportunities based on product usage and business needs
Partner with sales team on account planning and expansion opportunity development
Implement proactive retention strategies and early warning systems for at-risk accounts
Help build processes for onboarding, adoption, renewal, and expansion
Build customer advocacy programs
Work with Product team to translate feedback into product requirements
Collaborate with Support on technical issue resolution
Partner with Marketing on customer advocacy, testimonials, and thought leadership
Align with Sales on seamless account management and growth strategies

This role works cross-functionally with sales, support, customer success, and our CEO to ensure scaled customers achieve rapid implementation and value realization.

Success Metrics

You'll be measured on customer retention, expansion opportunity generation, customer satisfaction, and your ability to build scalable processes that support our growth. Success in this role means transforming account management from reactive to strategic, with measurable impact on customer outcomes and business growth.

Required Technical Qualifications

Experience in customer-facing technical roles and managing large customers
Strong communication skills with the ability to explain technical concepts clearly
Strong eye for design and attention to detail - you'll help customers transform their current docs experience into an enjoyable content management platform
Experience with web development (HTML, CSS, JavaScript)
Familiarity with Git workflows and version control concepts
Understanding of API documentation and technical writing principles
Experience working with customer data across multiple platforms
Comfortable with product analytics tools
Ability to create automation workflows across customer success tools

Additional Qualifications

Nice to have, not required

5+ years in Customer Success or Technical Account Management
Background in developer tooling, API products, or technical documentation
Comfortable with prompt engineering and experience with AI/ML applications

Company Benefits:

Competitive compensation and equity
20 days paid time off every year
401k or RRSP
$420/month wellness stipend
100% coverage for Health, dental, vision
Free Ubers to and from work
Free lunch and dinners
Annual team offsite (previously went to Alaska, Hawaii)