Client Account Manager, Programmatic Media

VirtuHire Open · verified Sep 22, 2026

Remote South Africa Manager Account Management

At a glance

Mid-level Account Management role at VirtuHire. Remote, South Africa.

Pay not stated

RoleAccount Management

SeniorityManager

LocationSouth Africa

WorkplaceRemote

PostedAug 27, 2026 · 3w ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Run client and agency updates for live campaigns, reporting, launches, and delivery questions
Keep account calendars, status meetings, reporting deadlines, open actions, and internal follow-up moving
Route technical questions to Programmatic Operations, Data, and Dashboard teams, then clarify answers for clients
Coordinate creative files, tags, geographic needs, timelines, and other launch requirements
Review dashboard and reporting outputs with clients while flagging delivery, relationship, and scope risks

What you bring

At least three years in digital media, advertising, agency account management, client success, or a related setting
Strong spoken and written English, with the confidence to lead agency or brand calls independently
Organised project management, reliable follow-through, and judgment about resolving versus escalating issues
Working knowledge of digital or programmatic campaigns plus strong Excel and Google Sheets ability

Who this fits

You’ll suit a client-facing delivery role where you manage several accounts, recurring deadlines, and technical questions without owning sales or commercial negotiations. The role is remote from South Africa, with working hours from 14:00 to 23:00 SAST, Monday through Friday, aligned to U.S. Eastern business hours. Programmatic campaign, DSP, agency-side, white-label, reseller, media-reporting, or ad-tech experience would fit the preferred profile.

From the employer

Location: South Africa – Remote
Hours: 14:00–23:00 SAST, Monday–Friday, aligned with U.S. Eastern business hours
Employment: Permanent, Full-Time

Requirements

Key Responsibilities

Own routine client and agency communication relating to active campaigns, reporting, launches, and delivery questions.
Manage account calendars, reporting schedules, status calls, open items, and internal follow-through.
Triage client questions and coordinate with Programmatic Operations, Data, and Dashboard teams where technical input is required.
Translate technical campaign and data explanations into clear, concise, client-ready communication.
Coordinate creative assets, tags, geographic requirements, timelines, and other launch dependencies.
Walk clients through reporting and dashboard outputs and identify potential issues.
Escalate delivery, relationship, and scope risks proactively.
Maintain accurate account documentation and ensure commitments are recorded and followed through.

Must-Have Requirements

3+ years of experience in digital media, advertising, agency account management, client success, or a closely related environment.
Ideally 4–6+ years of experience for independent client ownership.
Exceptional written and spoken English.
Proven ability to lead agency or brand calls independently and professionally.
Strong project management, organisation, and follow-through skills.
Ability to manage multiple accounts, priorities, and recurring deadlines.
Good understanding of digital/programmatic media and campaign concepts.
Strong judgment regarding when to resolve an issue independently and when to escalate.
Strong Excel and Google Sheets skills.

Preferred Experience

Programmatic campaign or DSP experience.
Agency-side or white-label/reseller experience.
Experience with media reporting or ad-tech clients.
Familiarity with platforms such as DV360, Basis, Simpli.fi, Amazon DSP, Meta, or YouTube.

Success in the Role

Clients receive fast, clear communication without needing to chase updates.
Reporting and recurring deliverables are consistently delivered on time.
Client requests are accurately triaged and communicated to technical teams.
Risks and missing information are identified before they affect delivery.
The technical delivery team can focus on execution without unnecessary client-management interruptions.

Important: This is a client-facing delivery role. It does not own sales, pricing, proposals, contract negotiations, renewals, upselling, or final media strategy.