Onboarding Analyst
At a glance
Mid-level Customer Success role at VFX Financial. London · no salary stated · we estimate £55,000–£110,000.
VFX Financial has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Assess onboarding risk against regulatory duties and the company’s risk appetite, then raise complex cases with senior analysts or compliance
- Keep clear decision rationales, audit trails and records for each client onboarding assessment
- Work with compliance, risk, relationship management and transaction monitoring to resolve questions and gather client information
- Flag emerging onboarding patterns and risks, and help prepare management information and audit materials
- Improve onboarding documents and workflows, contributing to updates across systems, policies and controls
What you bring
- At least one year in onboarding or KYC within fintech, payments, banking or another regulated industry
- You understand corporate structures, customer due diligence and enhanced due diligence, plus relevant regulatory duties
- You can assess risk and communicate findings clearly in writing, with care and sound analytical judgement
Who this fits
This role suits someone with hands-on onboarding or KYC experience who is precise, collaborative and steady when deadlines are tight. It is a hybrid position with three days each week at the Aldgate office, and includes an in-person final interview in London.
From the employer
About VFX
VFX Financial is one of the UK’s fastest-growing FinTechs, helping complex organisations move, manage, and protect money across borders. Built for specialist sectors, multi-jurisdiction structures, and high-compliance environments, we support businesses whose needs go beyond standard banking. We’re selective about who we work with because exceptional service requires focus and commitment.
With six international offices, six regulatory licences, and an 83% CAGR over the past three years, we’re scaling rapidly and earning industry recognition along the way — including the Financial Times FT1000: Europe’s Fastest Growing Companies 2026, CNBC UK’s Top Fintech Companies 2025, Wealth & Finance FinTech Awards 2026, and the Business Growth Award from Business Awards UK.
Behind it all is a team of ambitious VFXers united by collective ownership, a focus on growth, and a shared passion for solving complex problems.
About the Role
We’re seeking an Onboarding Analyst to support our first line of defence across a global client portfolio.
You will conduct KYC, due diligence and risk assessments to ensure clients are onboarded in line with regulatory requirements, VFX’s risk appetite, and the expectations of our tier-1 banking partners. Your work will directly support secure client activation and the integrity of our platform.
Key Responsibilities
KYC, Due Diligence & Risk Assessment
Conduct risk assessments aligned to VFX’s risk appetite and regulatory obligations.
Escalate higher-risk or complex cases to Senior Analysts or 2nd line Compliance.
Maintain robust records, audit trails and clear rationale for onboarding decisions.
Risk Decisioning & Governance
Conduct thorough risk assessments aligned to VFX’s risk appetite and regulatory obligations.
Escalate higher-risk or complex cases to Senior Analysts or 2nd line Compliance.
Maintain robust records, audit trails, and rationale for all onboarding decisions.
Cross-Functional Collaboration
Partner with Compliance, Risk, Relationship Management and Transaction Monitoring to resolve queries and obtain required information.
Share observations on emerging onboarding patterns, typologies or risks.
Support MI preparation and assist with data or documentation requests for audits or reviews.
Process & Control Enhancement
Support enhancements to onboarding processes, documentation and workflow efficiency.
Participate in ongoing systems, policy and control improvements.
Candidate Profile
Clear communicator with strong written skills and the ability to explain findings concisely.
Detail-oriented, analytical and able to apply structured thinking to KYC and onboarding assessments.
Calm, precise and dependable under time-sensitive conditions.
Proactive, curious and eager to grow within a regulated, fast-moving environment.
Collaborative, with a willingness to build relationships across multiple teams.
Preferred Background
1–3+ years’ experience in onboarding/KYC within fintech, payments, banking or another regulated sector.
Understanding of corporates and complex organisational structures, CDD/EDD requirements and regulatory obligations.
Familiarity with sanctions/PEP screening and risk-based decision-making.
Experience with onboarding workflows, KYC documentation and due diligence processes.
Comfortable using onboarding or case management systems.
Experience onboarding high-risk clients across a range of jurisdictions.
Benefits at VFX
We offer more than just perks — we offer ownership.
Our benefits include:
Generous Profit Share Plan (PSP)
Potential equity opportunities via the Company Share Option Plan (CSOP)
Competitive salary
Hybrid working 3-days per week at our Aldgate office
Annual all-expenses paid company incentive trip abroad
Flexible learning & development budget
Weekly events like Supper Club, Thursday Happy Hour & regular socials
Fresh fruit, breakfast staples & fully stocked drinks fridge in the office
PSP & CSOP Details
At VFX, the biggest benefit is the opportunity to act like an owner. Through our Profit Share Scheme (PSP), every team member has a stake in the business by sharing in the profits.
To show you what that looks like, in 2025, PSP participants received over £1,000,000. Historically, VFX has also offered equity opportunities via Company Share Option Plan (CSOP), where more than 80% of eligible VFXers chose to become shareholders — a powerful reflection of the belief and commitment that drives VFX forward.
If you care about building something meaningful, take pride in your work, and are motivated by impact — you’ll thrive here.
Next Steps
If you are successful, you will be contacted for an initial call with the People Ops Team, followed by a 1st stage technical Teams interview, and culminating with an in-person final stage interview at our London office.
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