Client Onboarding Executive
At a glance
Mid-level Customer Success role at Houst. London · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Bring new properties in the UK and Ireland through onboarding, using remote calls and in-person London meetings
- Set up client accounts with property details and service needs, then explain the available services and tools
- Build trust with new clients, guide them through each onboarding step, and resolve early questions or problems
- Coordinate with sales and operations so new clients move smoothly into service
What you bring
- You can create detailed property inventories and gather accurate information from hosts
- You have succeeded in a fast-moving startup or another demanding work setting
- You know London well and can form productive working relationships with clients
Who this fits
This mid-level role suits an organized, self-directed people person who is comfortable working alone or in a small local team. It combines remote calls with face-to-face meetings in London. The role is onsite, with work-from-home days on Tuesdays and Thursdays.
From the employer
We’re Houst🏠: A professional management service for properties. Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector. We’ve grown fast. Since launching in 2015, we’ve partnered with thousands of happy hosts, helping them to make important earnings.
The Client Onboarding Executive is the main point of contact with our new clients, ensuring their onboarding experience is outstanding. The main responsibilities are:
- Onboarding of new properties in UK and Ireland (Both remote calls and face-face meetings in London).
- Create lasting relationships with clients that build trust in the initial stages of the Houst partnership.
- Guide new clients through the onboarding process, ensuring a seamless transition.
- Set up client accounts, including property details and service requirements.
- Provide clear communication and training on Houst's services and tools.
- Address and resolve any initial client concerns or issues.
- Collaborate with internal teams (e.g., sales, operations) to ensure smooth service delivery.
Requirements
- A confident people person who enjoys meeting people and developing new working relationships.
- You have a ‘get it done’ mentality, you love rolling up your sleeves and achieving challenging objectives.
- Detail Oriented: Excel at creating highly detailed inventories and can extract information from hosts to ensure it is as accurate as possible.
- You are organised and efficient with your time.
- You're able to thrive working alone or within a small local team.
- You are excited about using technology to transform an industry.
- Demonstrated ability to excel in a start-up or other challenging fast paced environment.
- You have a good knowledge of London.
- An interest in travel and property.
Benefits
- Benefits Enviable company culture – we’ve put time into getting our work culture just right.
- Regular team social events, company-wide recognition of outstanding work.
- WFH Tuesdays and Thursdays
- Enhanced Parental Leave – Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender Pension
- MacBook
- 25 days paid holiday (plus public holidays) plus an extra day off on your birthday (because who wants to work on their birthday)
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