Customer Experience Consultant - Key Accounts
At a glance
Mid-level Account Management role at Veolia Environmental Services. Keyesborough · no salary stated · we estimate A$192,500–A$226,500 across Australia.
Veolia Environmental Services has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Handle incoming questions from premium-care and national key-account customers across calls and written channels
- Resolve customer enquiries on the first interaction wherever possible
- Build working relationships with customers and colleagues across the business
- Track your own and team cases against agreed service deadlines
- Suggest process changes that improve how the service operates
What you bring
- At least three years in customer service, ideally in a contact-centre setting
- Hands-on ability with CRM platforms, especially Salesforce and SAP
- Strong written and spoken communication, plus practical problem-solving focused on customer outcomes
Who this fits
This mid-level role suits someone with customer service experience who can support premium and national accounts through phone and written contact. The position is based in Keysborough, Victoria. Shortlisted applicants must complete a medical assessment with drug and alcohol screening and be willing to obtain a National Police Clearance.
From the employer
About Veolia
Create positive change. Be a champion of Ecological Transformation.
Join Veolia, a global environmental leader with 170+ years of experience across 40+ countries and 220,000 employees worldwide. With 6,500 staff at 300 sites in Australia and New Zealand, we deliver innovative Water, Waste, Energy and Industrial Services for a sustainable future.
The Opportunity
We're seeking a Premium Care Consultants to join our team in Keysborough, VIC. In this role, you'll be the primary point of contact for our Premium and National Key Account Customers, delivering exceptional service through both voice and written communications. This position offers the chance to work with high-value clients while utilising your waste collection industry expertise and customer service skills.
What's on offer
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Attractive remuneration package
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A close-knit team environment that prioritises inclusion and collaboration
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Opportunity to collaborate with and learn from a variety of departments across the business
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Monthly culture days
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Free on-site parking
What you'll be responsible for
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Managing incoming tier 1 customer enquiries from Premium Care and National Key Accounts
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Delivering a First Contact resolution experience for customer inquiries
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Building and maintaining strong relationships with internal and external stakeholders
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Managing personal and team cases within specified SLAs
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Contributing to process improvements and business enhancement initiatives
What you'll need to be successful
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Minimum 3-5 years' experience in customer service, preferably in a contact center environment
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Proven proficiency with CRM systems, particularly Salesforce and SAP
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Exceptional written and verbal communication skills
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Strong problem-solving abilities with a focus on customer satisfaction
Veolia’s AlwaysSafe culture means that we care about the safety of people on our sites. We operate a zero tolerance drug and alcohol approach and shortlisted candidates must be prepared to undertake a full pre-employment medical check which includes drug and alcohol screening. Shortlisted candidates must also be willing to undergo a National Police Clearance.
Veolia is committed to conducting recruitment in a fair, ethical and transparent manner based solely on merit. Candidates with direct or indirect personal/professional ties to Veolia and/or any third party related to Veolia business (including but not limited to Veolia's suppliers, customers, partners and competitors) must disclose this information.
Why Veolia?
At Veolia, we support our people both at work and beyond. Enjoy a comprehensive range of benefits designed to help you thrive, including:
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Generous paid parental leave and paid volunteer days
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Superannuation contributions on unpaid parental leave
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Fitness Passport and discounted health insurance
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Employee Assistance Program (Thrive) for you and your family
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Novated leasing, and vehicle discounts
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Bonus and referral programs
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Ongoing professional development and clear career pathways
Veolia is committed to ensuring every employee returns home safely every day under our Always Safe Charter.
Join a team that values your wellbeing, growth, and contribution—while making a real impact on the environment and our communities.
Fairness, Diversity & Inclusion
Veolia is committed to fostering a diverse, equitable, and inclusive workplace where everyone is valued and respected. We welcome applications from all backgrounds and are dedicated to providing a safe, supportive, and accessible environment. If you require adjustments to the recruitment process, please let us know so we can support you.
Discover more about our benefits, culture, and commitment to diversity at anz.veolia.com/careers.
We value your interest in our employment opportunities and commit to respond to all applications.
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